Director of Agent Services

Job Summary The Director of Agent Services facilitates new agent intake, orientation and helps agents acclimate to the KW systems and tools and assists with recruiting. The DAS connects agents to the tools and resources that Keller Williams offers which is critical to our agents' success. The Director of Agent Services is responsible for teaching, acknowledging accomplishments, and is responsible for engaging and retaining the agents in our brokerage, recruiting and supporting the staff and keeping the energy in the office positive and ALIVE!! The Director of Agent Services must have a deep urge to help others

• it should be part of your DNA!

You must have a strong understanding that the agents in our office are our clients. Connecting them with the tools and resources that Keller Williams offers is critical to their success. The DAS is the primary liaison for market center associates. The DAS oversees the onboarding of agents and recruiting. This position assists in recruiting, manages the office website leads, manages KSCORE, manages orientation and career night and other duties as assigned. The Agent Services Director is a crucial Team Member. The ideal candidate will possess the following behavioral traits: proactively handle challenging people and/or situations, be able to multi-task and be comfortable with change, have a high level of empathy and consideration of others, establish/nurture personal relationships, and keep calm under pressure.

Qualifications Needed:

Real estate industry experience is preferred. Knowledge of Keller Williams systems and culture is a plus. Strong verbal and written communication skills, team player, great organizational ability, ability to manage, organize, and execute events and multiple projects, strong interpersonal skills, calm under pressure and very friendly and professional demeanor. Strong training skills, effective listening skills, professional appearance, very resourceful and can adapt to a fast-paced entrepreneurial environment. Proficiency in the use of Microsoft Office including Word, Excel, Power Point and Google, Canva, technology skills relating to office copy and communication systems as well as computer, projector, and Multiple Listing systems.

Disciplines Required:

Accountability, Time Management, Detail Oriented, Professional Demeanor, Takes Initiative, Resourceful, and creative minded. Responsibilities Lead, motivate, and supervise a diverse team of agents to ensure outstanding customer service and operational performance. Develop and implement strategic plans to optimize agent workflows, enhance service quality, and meet organizational goals. Manage multiple projects simultaneously, ensuring timely execution and adherence to quality standards through effective project management techniques. Foster a culture of continuous improvement by analyzing operational data, identifying areas for enhancement, and implementing innovative solutions. Build and maintain strong relationships with clients, partners, and internal teams through clear communication and negotiation skills. Oversee multilingual support initiatives to ensure effective communication across diverse customer bases. Conduct regular performance evaluations, provide coaching, and support professional development for team members to cultivate leadership within the department. Skills The ideal candidate will possess the following behavioral traits: proactively handle challenging people and/or situations, be able to multi-task and be comfortable with change, have a high level of empathy and consideration of others, establish/nurture personal relationships, and keep calm under pressure Strong verbal and written communication skills, team player, great organizational ability, ability to manage, organize, and execute events and multiple projects, strong interpersonal skills, calm under pressure and very friendly and professional demeanor Strong training skills, effective listening skills, professional appearance, very resourceful and can adapt to a fast-paced entrepreneurial environment Proficiency in the use of Microsoft Office including Word, Excel, Power Point and Google, Canva, technology skills relating to office copy and communication systems as well as computer, projector, and Multiple Listing systems

Disciplines Required:

Accountability, Time Management, Detail Oriented, Professional Demeanor, Takes Initiative, Resourceful, and creative minded High school or equivalent (Required) Canva Google Workspace Microsoft Office Phone etiquette Customer service Responsibilities The Director of Agent Services facilitates new agent intake, orientation and helps agents acclimate to the KW systems and tools and assists with recruiting You must have a strong understanding that the agents in our office are our clients This position assists in recruiting, manages the office website leads, manages KSCORE, manages orientation and career night and other duties as assigned The Agent Services Director is a crucial Team Member Working shift is Monday through Friday Facilitation of New Agents Onboarding of all agents, sending Market Center Invitation, onboarding documents via DocuSign and utilizing the Onboarding Tracker Facilitate New Agent Orientation as often as needed 30

• 60•90 Onboarding Training of Agents Primary liaison for market center associates Answer or direct associate inquiries (act as point of information for agents in the Market Center) 100% ownership of KSCORE•Promoting, Scheduling & follow-up in Command (Smart Plans) Coordinate, promote and facilitate all Career Day/Night Events Vendor engagement in the MC•Value proposition

Pay:

From $40,000.00 per year

Work Location:

In person