Maître d Supervisor - Lautrec

As Restaurant Maître D', you will shape a refined dining experience that reflects Forbes Four-Star and Five-Star service standards while supporting the daily operations of a luxury restaurant environment. You will serve as a key member of the Lautrec leadership team, balancing elevated guest engagement, operational oversight, reservation management, associate mentorship, and cross-functional collaboration. Your ability to lead with professionalism, discretion, and attention to detail will directly influence guest satisfaction, associate engagement, and the overall success of the Food and Beverage Department. What you Will Create Create memorable dining experiences by delivering personalized, anticipatory service that reflects luxury hospitality standards and the Nemacolin brand experience. Build lasting guest relationships through thoughtful engagement, service recovery, and consistent attention to guest preferences and expectations. Support the daily operations of the restaurant, ensuring smooth front-of-house execution, reservation flow, host operations, and elevated service standards throughout each shift. Partner closely with the Chef de Cuisine and Restaurant Manager to foster a collaborative and high-performing restaurant environment. Maintain and manage the restaurant reservation platform while overseeing all host stand operations with precision and professionalism. Communicate directly, and at times on behalf of ownership, executives, associates, and family members regarding matters connected to ownership interests and operational priorities. Prepare professional correspondence, acknowledgment letters, and operational communications that support leadership effectiveness and organizational alignment. Share relevant resort updates and operational information with associates to maintain awareness and consistency across the department. Participate in all required departmental and resort meetings while contributing operational insight and collaborative solutions. Support Food and Beverage leadership in maintaining compliance standards, including RAMP, ServSafe, Knife and Blade certifications, and required leadership training. Provide impartial coaching, mentorship, and performance feedback during training, service execution, and guest recovery situations. Review daily financial reporting and contribute recommendations, operational adjustments, and service improvements based on performance results. Reinforce Forbes Four-Star and Five-Star standards through every guest interaction, including sharing knowledge of resort experiences, amenities, and unique offerings. Contribute to a positive and engaging workplace culture by supporting associate engagement initiatives and encouraging professional growth. Navigate complex operational challenges with sound judgment, discretion, critical thinking, and timely decision-making. Manage multiple priorities, short-term operational demands, and long-term collaborative projects in a fast-paced luxury environment. Communicate effectively and professionally with guests, executives, leadership teams, and associates across all levels of the organization. Operate office equipment and business systems efficiently to support daily administrative and operational responsibilities. What You Can Expect A fast-paced luxury hospitality environment where precision, professionalism, and elevated guest engagement are essential. A highly visible leadership role with direct interaction across guests, culinary teams, resort leadership, and Food and Beverage operations. A dynamic schedule that includes evenings, weekends, and holidays to support peak dining and resort operations. Opportunities to strengthen leadership capabilities, luxury service expertise, operational knowledge, and cross-functional collaboration skills. A physically active role requiring extended periods of standing and frequent movement throughout the restaurant environment. Physical responsibilities that include lifting, pushing, pulling, and carrying up to 30 pounds, along with bending, kneeling, climbing, and operating workplace equipment as required during scheduled shifts. An environment that requires discretion, confidentiality, adaptability, and composure during high-pressure service situations. What You Bring A polished and engaging professional presence with a passion for delivering elevated guest experiences. Strong interpersonal and communication skills that allow you to build trusted relationships with guests, associates, and leadership teams. The ability to remain organized, composed, and detail-oriented while managing multiple priorities in a high-volume environment. Confidence in making thoughtful decisions, resolving challenges, and navigating complex situations with professionalism and discretion. A collaborative mindset that strengthens relationships between front-of-house and back-of-house teams. A proactive approach to leadership, coaching, and associate engagement that contributes to a positive workplace culture. Strong time management skills with the ability to balance immediate operational needs and long-term projects effectively. Technical confidence using reservation platforms, Microsoft Office programs, and operational systems. A service-focused mindset aligned with Forbes Four-Star and Five-Star hospitality standards. Qualifications Associate's degree in Hospitality or a related field required, bachelor's degree preferred. Minimum of 3 to 4 years of experience in a Food and Beverage restaurant or outlet environment. Experience in a Forbes Four-Star or Five-Star restaurant preferred. Proven experience delivering exceptional guest service and guest relations. Must possess an outgoing personality and knowledge of superior customer service practices. Strong communication skills with the ability to manage workflow priorities while fostering positive front-of-house and back-of-house relationships. Must be at least 18 years of age. Must be able to work varying shifts, including evenings, weekends, and holidays. Must speak English fluently. Ability to perform basic mathematical functions. Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint. Demonstrated judgment, discretion, and decision-making abilities when handling administrative and operational responsibilities. Ability to lift, push, pull, and carry up to 30 pounds. Ability to stand continuously for extended periods and perform physical movements including kneeling, bending, climbing, and equipment operation throughout scheduled shifts. Additional Information This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with the position. Responsibilities and operational needs may change, or additional duties may be assigned, to support business demands and guest service standards. Craft a Career Defined by Excellence, Growth, and Experience Set within Pennsylvania's Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention. Professional Development & Recognition Paid training and continuous learning opportunities Leadership development and accelerated leadership pathways Mentorship, coaching, and cross-functional experience Monthly recognition opportunities for associates, leaders, and teams Benefits Designed for Well-Being and Lifestyle Competitive compensation and attractive 401(k) program Medical, dental, and vision coverage available Paid time off Educational and career advancement support Savings across resort dining, retail, spa, and activities Discounted associate meals, dry cleaning, and uniform services Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike. Bring your passion. Grow your career. Create Real Life Magic . About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.