Northern Light Health Department:

Patient Service Center Position is located:

Cianchette Professional Blding Work Type:

Full Time Hours Per Week:

40.00

Salary Range :

$132,350.40 - $204,484.80

Exempt:

Yes Summary :

The System AVP, Access Command Center provides enterprise leadership for referral management, scheduling, and transfer-of-care processes across the health system. This role is accountable for monitoring performance, driving operational excellence, and ensuring the consistent execution of approved enterprise strategies, priorities, and decisions. The director identifies and escalates risks, barriers, and operational issues impacting access, continuity of care, and patient experience, serving as a key liaison to the Medical Group Council and other system leaders.

Responsibilities :

Oversee system-wide referral management, scheduling, and transfer-of-care operations and performance. Develop and implement standardized workflows, policies, and best practices across all markets, practices, and service lines. Ensure operational alignment with enterprise goals, strategic priorities, and approved governance decisions. Partner with operational, clinical, and physician leaders to improve patient access and care coordination outcomes. Lead initiatives that improve service delivery, operational efficiency, patient experience, and care coordination outcomes. Coordinate cross-functional efforts to support organizational priorities and strategic initiatives. Proactively identify operational risks, barriers, compliance concerns, and process challenges affecting referral, scheduling, and care transition functions. Escalate significant issues, risks, and recommended solutions to the Medical Group Council and other governance bodies as appropriate. Foster collaboration across departments to ensure seamless patient transitions and timely access to care. Other duties. Competencies and Skills Behaves with

Integrity and Builds Trust:

Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

Cultivates Respect:

Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

Demonstrates Emotional Intelligence:

Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

Develops Self and Others:

Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

Exercises Sound Judgment & Decision Making:

Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

Fosters Accountability:

Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

Practices Compassion:

Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Resolves Conflict:

Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . Education Required Bachelor's Degree Required Experience 5 years of Leadership Experience Experience managing referral management, scheduling operations, patient access, care coordination, or transfer-of-care processes. Strong analytical, communication, collaboration, and change management skills. As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees. Questions?

Contact Talent Acquisition:

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