Medical Assistant - English / Spanish

The Medical Assistant is a medical professional clinically cross-trained to perform routine administrative and clinical tasks to support center operations and care teams. In addition to administrative duties, CPs perform clinical duties under direct physician supervision in accordance with state medical practice acts. The CP is a highly visible customer service and patient-focused role, which operates in a dynamic and professional environment to ensure the delivery of VIP care to the patient. IntuneHealth is for Medicare Advantage seniors seeking PCP-led, high-quality care when and where they need it. Grounded in ChenMed's proven care delivery model, IntuneHealth will revolutionize the way seniors experience healthcare by delivering digital-first, seamless care to seniors on their terms.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

Measures and records patient vital signs; records patient intake interview and medical history. Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel. Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient. Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel. Performs non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests. Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills, when necessary, all under physician supervision. Launches telehealth visits, guides patients through using the technology, and performs all digital exam procedures, whilst providing the same quality documentation tracking as in-clinic visits. Responds to patient inquiries via chat, text, email, or other means, whilst meeting IntuneHealth response time standards. Returns patient calls and routes them to other team members as appropriate; calls patients to obtain and relay pertinent information for the PCP. Meets wait time and visit time standards; provides process improvement recommendations to meet these goals. Prepares and actively participates during daily care team meetings and provides updates on patient visibility, hospitalizations, etc. Assists in checking-in patients, escorting patients to exam rooms, checking-out and scheduling follow up appointments. Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation always. Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing. Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls. Performs other duties as assigned and modified at the supervisor's discretion.

KNOWLEDGE, SKILLS AND ABILITIES

Good business acumen and acuity Sound knowledge and understanding of general medical assistant functions, practices, processes, procedures, techniques and methods Exceptional customer service skills and passion for serving others Outstanding verbal and written communication skills Ability to effectively collaborate with team members, including physicians, center managers, and market leaders Mindset focused on resolving problems for patients and achieving team goals Knowledge of medical products, terminology, services, standards, policies, and procedures Skilled in operating phones, personal computers, software, and other basic IT systems Exceptional organizational skills with the ability to effectively prioritize, multitask, be detail-oriented and complete work in a timely manner Ability to maintain effective and organized systems to ensure timely patient flow Ability to communicate with employees, patients, and other individuals in a professional and courteous manner Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software Ability and willingness to travel locally within the market up to 10% of the time Spoken and written fluency in English; Spanish bilingual a plus

EDUCATION AND EXPERIENCE CRITERIA

High school diploma or equivalent education (GED) required Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e., foreign-trained physician, paramedic, etc.) required A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training may be substituted for work experience Experience working with geriatric patients is a plus EMR system experience preferred Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Free parking Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Professional development assistance Vision insurance

Experience:

Medical Assistant:

2 years (Required) Vital signs: 2 years (Required)

Language:

Haitian Creole (Required)

Work Location:

In person