Medical Office Assistant / Patient Care Coordinator

Medical Office Assistant / Patient Care Coordinator The Whole List Doc - 1.0 Gahanna, OH Job Details Full-time $18 - $27 an hour 20 hours ago Benefits Health insurance Paid time off Qualifications Teamwork Customer service Medical office experience Bachelor's degree Attention to detail Full Job Description The Whole List Doc (TWLD) -

Functional Medicine & Wellness Practice Important:

This position is open only to candidates with a medical or health‑related background. Non‑medical resumes will be automatically rejected. Position Overview The Whole List Doc (TWLD) is seeking a dynamic, sales‑driven, and wellness‑focused Patient Care Coordinator to join our growing team. This role is ideal for someone who thrives at the intersection of patient care, communication, and strategic sales. As the first point of contact—both in‑person and virtual—you will guide patients through their decision‑making process, help them understand TWLD's transformative programs, and support them throughout their wellness journey. You'll collaborate with a tenured team of physicians, nutritionists, and health coaches while benefiting from significant earning potential in a mission‑driven environment.

Key Responsibilities Patient Onboarding & Support

• Welcome new patients and guide them through their personalized health journey.
• Conduct Triage Calls to assess readiness and alignment with TWLD's Transform System.
• Lead Closing Calls, confidently presenting program benefits and enrolling qualified patients with integrity and clarity.
• Build long‑term relationships that foster trust, satisfaction, and patient success. Collaboration & Clinical Integration
• Work closely with physicians, nutritionists, and coaches to ensure seamless, personalized care.
• Maintain a deep understanding of TWLD's systems, including: o Interactive online training o At‑home learning o Personalized health solutions o Long‑term wellness strategies Ideal Candidate Attributes 1. Emotional Intelligence
• Builds rapport quickly and authentically.
• Understands the emotional and physical challenges patients face.
• Communicates with empathy, clarity, and confidence. 2. Problem Solver with Curiosity
• Asks thoughtful questions to uncover true patient needs.
• Listens actively and identifies barriers to wellness.
• Offers personalized solutions that align with TWLD's root‑cause approach. 3. Ambitious & Driven
• Demonstrates strong work ethic and commitment to excellence.
• Motivated by personal and team goals.
• Ready to thrive in a high‑earning, high‑impact environment.

Preferred Qualifications Customer service skills Medical, clinical, or health‑related background (preferred). Experience or strong interest in functional medicine, wellness, or holistic health. Prior sales experience—especially in health or wellness—is a plus. Strong verbal and written communication skills. Experience with office software (Word, Excel, scheduling systems) Ability to multitask and stay organized High school diploma (some healthcare roles prefer medical office experience) Professional communication skills Familiarity with EMR/EHR systems Understanding of HIPAA Highly organized, detail‑oriented, and able to excel in a fast‑paced environment. Why Join TWLD?

Proven System:

Backed by nearly 20 years of Dr. Khawaja's education, experience, and patient success stories.

Tenured Team:

Work alongside experienced health professionals and dedicated support staff.

Meaningful Impact:

Help patients address the root causes of chronic disease and reclaim their long‑term health.

Competitive Benefits:

Full‑time benefits and strong earning potential for high performers. How to Apply Submit your resume and a brief cover letter explaining your experience and interest in this role at: > https://thewholelistdoc.com/jobapp

Job Type:

Full-time Pay:

$18.00 - $27.00 per hour

Benefits:

Health insurance Paid time off

Education:

Bachelor's (Required)

Work Location:

In person