Medical Receptionist & Scheduling Coordinator - Front Desk (5 years experience)

We are seeking an exceptional Medical Office Administrator & Scheduling Coordinator to join our growing patient-centered practice. This is an opportunity for a highly organized, polished, and proactive professional who thrives in a fast-paced healthcare environment and takes pride in delivering an outstanding patient experience. At our practice, excellence in patient care begins the moment a patient contacts our office. We are looking for someone who combines professionalism, warmth, efficiency, and leadership-level initiative to help ensure our operations run seamlessly each day. Who You Are You are someone who naturally creates positive experiences for patients, providers, and team members alike. You possess strong emotional intelligence, excellent communication skills, and the ability to manage multiple priorities with confidence and precision. You do not wait to be told what needs to be done — you anticipate needs, solve problems proactively, and take ownership of your role. You value professionalism, accountability, discretion, and teamwork. If you are energized by helping people and take pride in operating at a high standard of excellence, we would love to meet you. Key Responsibilities Serve as the first point of contact for patients while delivering an exceptional and welcoming experience Manage high-volume phone communication with professionalism and efficiency Coordinate patient scheduling, referrals, and insurance pre-authorizations Handle patient communications, callbacks, and provider-directed follow-up through the EMR system Maintain accurate electronic health records and patient documentation Ensure intake forms and required paperwork are completed thoroughly prior to visits Process and reconcile patient payments daily with accuracy and confidentiality Support smooth daily office operations while maintaining a clean, organized, and professional front office environment Collaborate closely with providers and staff to optimize patient flow and operational efficiency Qualifications & Experience Exceptional customer service and interpersonal communication skills Strong organizational skills with the ability to multitask and prioritize effectively Professional demeanor with excellent written and verbal communication abilities Experience in a medical office or healthcare environment preferred Knowledge of medical terminology, insurance verification, referrals, and pre-authorizations strongly preferred Ability to remain composed, adaptable, and solution-oriented in a fast-paced environment High attention to detail and commitment to accuracy Strong work ethic, reliability, and a proactive mindset What We Value We value individuals who: Lead with positivity and professionalism Take initiative and ownership Bring compassion and empathy to patient interactions Thrive in a collaborative team environment Consistently pursue excellence in their work

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Medical receptionist: 3 years (Preferred)

Work Location:

In person