Member Services Representative

POSITION SUMMARY

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility while delivering excellent service to all members, guests, program participants, and staff. Member Services Representatives respond to member and guest needs, promote and sell memberships and programs, and maintain cleanliness and organization of the lobby area. Sunday 9:30am-2pm and various weekday shifts are available that include closing the facility. Open positions start in June.

ESSENTIAL FUNCTIONS

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Welcomes and scans in each member in a pleasant and friendly manner (i.e., greet, smile & make eye contact). Answers phones in a professional manner, and accurately transfers calls or take messages as needed. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships. Dispenses accurate membership, program and general YMCA information Builds relationships with members; helps members connect with one another and the YMCA. Distributes equipment, key cards, keys, and merchandise in accordance with the Ys procedures. Uses operating systems for membership sales and program registrations. Performs established cash accounting procedures when reconciling till and shift close outs. Be able to actively listen to questions, concerns and feelings of members and staff. Be able to deal with members and staff in a honest, respectful and positive manner. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Acts as a member of the team during emergency situations. Applies all YMCA policies dealing with member services. Performs other duties as assigned.

OUR COMMITMENT TO EQUITY

Everything we do at the YMCA is based on the ideal that everyone should have the opportunity to reach their full potential, regardless of their race, ethnicity, gender, sexual orientation or identity, diverse abilities, age, religion, socioeconomic status or any other statuses or identities. Our work is focused on eliminating barriers to access, eliminating disparities in health, providing educational support, supporting working families, and growing our next generation of change makers for our country.

YMCA COMPETENCIES

(Leader):

Advancing Our Mission & Cause :

Engaging Community, Volunteerism, Philanthropy, Change Leadership Building Relationships :

Collaboration, Communication & Influence, Inclusion Leading Operations :

Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, Program/Project Management Developing & Inspiring People :

Developing Self & Others, Emotional Maturity

QUALIFICATIONS

Minimum Requirements:

Ability to multi-task, some computer and cash-handling experience preferred

Recommended Qualities:

Alert, motivated, responsible, able to provide positive customer service, and able to work with different population

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to stand and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate to high.