Member Services Representative (NV)

Description:

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners' associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. At Seabreeze, people are at the heart of what we do. Our philosophy, " Passion when combined with commitment, makes anyone unstoppable" is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

Candidate must have exceptional customer service skills, able to constantly move and arrange equipment, have a disposition for facility cleanliness and be self-motivated. Candidate is responsible the daily setup of equipment, cleanliness and overall functionality of the club facilities.

Essential Duties and Responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Follow established Opening and Closing Procedures and perform assigned Front Desk duties in accordance with Association policies. Greet and assist residents, guests, and vendors upon entering the clubhouse in a professional and courteous manner. Support the operation and upkeep of clubhouse and facility spaces, including maintaining a clean and organized Front Desk area. Conduct routine walkthroughs of the facility to monitor cleanliness, rule compliance, and overall resident experience. Provide support to the Board, Committees, Clubs, and resident groups during events, including setup, equipment coordination, trash removal, cleanup, and teardown. Enforce facility Rules and Regulations in a consistent and professional manner and maintain working knowledge of the Association's Governing Documents. Process applications, violations, and related records using the Association's management system (CINC). Learn and effectively operate the onsite reservation system (Trumba). Complete general administrative and office tasks as assigned by the General Manager (GM) and/or Assistant General Manager (AGM). Assist residents in person, by telephone, and via email; answer multiple phone lines, screen and transfer calls, and respond to inquiries regarding Association operations and activities. Provide residents with general information regarding assessment payment options and direct them to appropriate resources. Direct owners to the appropriate process for ordering resale disclosure packets. Prepare clubhouse spaces for scheduled room usage, including posting signage as needed. Process payments and accurately handle cash and other forms of payment in accordance with Association procedures. Other assigned duties

Requirements:

Knowledge, Skills and Experience:

One-year of customer service experience Ability to move equipment safely and quickly Ability to recognize and address areas for added cleanliness. Knowledge of Microsoft Office, including Word and Outlook. Ability to handle competing priorities and deadlines and complete a high volume of tasks within specified time frames. Ability to work with minimum supervision and self-motivated to seek additional responsibilities Ability to read, understand and implement Association's rules and regulations. Ability to work with confidential material. Ability to handle aggravated clients in a calm and professional manner Ability to keep work area clean and present a professional manner in dress and demeanor.

Minimum Education:

High School diploma or equivalent.

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Availability:

Weekends, Holidays, Evenings, Days and Monthly Rotating Schedule. Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact pso2@seabreezemgmt.com