Member Success Associate/Floor Attendant Part-time

The Front Desk Associate will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Studio 22 Fitness brand. Responsibilities Membership Sales. Greet all members and guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. Ensure workout equipment is organized and put away in designated areas Light janitorial duties Facilitate any messages on club software at member check-in. Answer phones in courteous, helpful, professional manner. Communicate special events to members and guess. Maintain an atmosphere which makes members feel welcome. Facilitate all member requests or forward to a manager. Maintain a professional disposition at all times. Sell retail products. Schedule member services Facilitate payment of member services in accordance with company procedures. Know club facilities, services, and schedules. Maintain a clean and organized work area. Assist in all projects as delegated by club management. Follow all policies and procedures in the Employee Handbook. Opening and closing duties. Attend any employee training meetings. • Qualifications Experience in customer service and retail/ sales is preferred but not required. Is customer focused, compassionate, respectful, friendly, polite, personable, and has a sense of humor. Is dependable, accountable, responsible and has the ability to multitask. Has basic Computer knowledge- PC computer. Is comfortable interacting with members and new customers. Has a Flexible Schedule Basic gym equipment and fitness knowledge is a plus. •

Reports To:

Studio Manager Job Type:

Part-time Pay:

From $16.00 per hour

Shift:

Day shift Evening shift Morning shift

Work Location:

In person