Mini Golf Attendant / Outside Services Attendant - Pine Royale

Mini Golf Attendant Job Summary The Mini Golf Attendant is a highly visible, guest-facing role responsible for delivering an exceptional recreational experience. This position greets guests, manages check-in and payments, distributes equipment, and ensures smooth day-to-day mini golf operations. The attendant plays a key role in maintaining a safe, clean, and engaging environment while promoting a fun and welcoming atmosphere for guests of all ages. Key Responsibilities Provide exceptional customer service by welcoming guests with a friendly and professional demeanor Manage guest check-in, reservations, and flow of play to ensure an enjoyable experience Process transactions accurately using point-of-sale (POS) systems, including cash and credit payments Distribute and collect mini golf equipment (putters, balls, scorecards) efficiently and accurately Maintain continuous presence at the check-in counter and act as the primary contact for guest needs Answer guest questions, provide instructions on game rules, and offer general resort or facility information Monitor pace of play and guest behavior to ensure safety, fairness, and adherence to rules Communicate operational needs, guest concerns, and issues promptly with supervisors Essential Duties Guest Experience & Operations Greet all guests and create a welcoming, engaging environment Provide clear instructions on mini golf rules, course layout, and expectations Assist guests with special requests, resolve complaints, and ensure satisfaction Promote resort amenities, events, or mini golf activities when applicable Cash Handling & Sales Operate POS system to process admissions, rentals, merchandise, and concession sales Maintain accurate cash drawer and follow opening/closing cash procedures Count and reconcile cash drawer before and after each shift with supervisor oversight Handle basic reporting of sales, fees, and daily transactions Equipment & Inventory Management Issue, track, clean, and store golf clubs, balls, and related equipment Maintain accurate inventory of all mini golf materials and report shortages Inspect equipment for damage and ensure proper working condition Maintain organized rental and storage areas Facility Maintenance & Safety Maintain cleanliness and organization of the mini golf course, check-in area, and surrounding facilities Perform light maintenance such as removing debris, wiping surfaces, and resetting course features Inspect course and equipment regularly to ensure safety and proper operation Enforce safety rules and proper conduct to prevent accidents or disruptions Follow all health, sanitation, and safety procedures Recreation & Event Support Assist with organizing group activities, tournaments, and special events Help create an engaging, family-friendly environment through activities and guest interaction Support additional recreation or concession operations when needed Communication & Team Collaboration Maintain consistent communication with supervisors regarding operations and guest feedback Coordinate with team members to ensure efficient workflow and coverage Report incidents, maintenance issues, or emergencies promptly Work Environment & Physical Requirements Ability to stand or sit for extended periods in a semi-outdoor or outdoor environment Work in varying weather conditions (heat, humidity, rain) Ability to lift and carry equipment (typically 25-50 lbs) Frequent walking, bending, and interacting with guests throughout the shift Core Skills & Competencies Strong customer service and interpersonal skills Cash handling accuracy and basic math skills Excellent communication and problem-solving abilities Ability to multitask in a fast-paced recreational environment Attention to detail in maintaining equipment, inventory, and cleanliness Team-oriented mindset with a positive and energetic attitude NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.