Will Call Clerk

ARE YOU A CURRENT US FOODS EMPLOYEE?

PLEASE

APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

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BASIC PURPOSE

The Clerk, Will Call will support all will call operations by meeting customer expectations and deadlines through pick-ups and courier service. The Clerk, Will Call will achieve high internal and external customer satisfaction by showing excellent customer service.

Schedule:

Monday

• Friday, 5 day work week
• 7:30am-4:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers. Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary. Assist customers with alternative product for any out-of-stock item they need. Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL). Manage all necessary product returns from customers to maintain proper customer service. Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction. Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations. Other duties as assigned by manager.

SUPERVISION

N/A

RELATIONSHIPS

Internal:

Transportations staff and managers, warehouse staff and managers, sales teams

External:

Customers participating in will call, vendors and couriers both inbound and outbound

WORK ENVIRONMENT

The work will take place in a US Foods office-based environment, and both indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as

• 5 degrees.

Outdoor environments will vary on location.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

Prior customer service experience required.

Knowledge/Skills/Abilities:

Effective communication both verbally and in writing. Excellent telephone and customer service ability. Basic math, analytical, and organizational skills with attention to detail. Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook. Problem solving and critical thinking abilities to solve problems of limited scope. Conflict resolution skills. Strong teamwork skills with the ability to support others in the department and division. Education High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

Prior warehouse or will call experience preferred. Certifications/Training Leadership experience and knowledge of

POWM / POSS

system and

PIR. PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY

1%

• 33 /

FREQUENTLY:

34%

• 66% /

CONTINUOUSLY:

67%

• 100% or

NEVER JOB REQUIRES WORKER TO

FREQUENCY:

STAND OCCASIONALLY WALK OCCASIONALLY DRIVE VEHICLE N/A SIT FREQUENTLY LIFT 1-10

lbs (Sedentary)

OCCASIONALLY 11-20

lbs (Light)

OCCASIONALLY 21-50

lbs (Medium)

OCCASIONALLY 51-100

lbs (Heavy) N/A Over 100 lbs (Very Heavy)

N/A CARRY 1-10

lbs (Sedentary)

OCCASIONALLY 11-20

lbs (Light)

OCCASIONALLY 21-50

lbs (Medium)

OCCASIONALLY 51-100

lbs (Heavy) N/A Over 100 lbs (Very Heavy)

N/A PUSH/PULL

• 1 OCCASIONALLY

CLIMB/BALANCE

• 2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY KNEEL OCCASIONALLY BEND OCCASIONALLY REACH ABOVE SHOULDER FREQUENTLY TWIST OCCASIONALLY GRASP OBJECTS

• 3 REQUENTLY

MANIPULATE OBJECTS

• 4 REQUENTLY

MANUAL DEXTERITY

• 5 OCCASIONALLY 1 (

Push/Pull:

Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift) 2 (

Climb/Balance:

In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs) 3 (

Grasp Objects:

Hand truck, boxes, cartons, steering wheel) 4 (

Manipulate Objects:

Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps) 5 (

Manual Dexterity:

Typing, use of office machines such as copiers, printers) This role will also receive overtime compensation. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $13

• $21
• EOE•Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status•Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil.

Haga clic a continuación para obtener más información. Microsoft Edge Google Chrome Safari iPhone Androide US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more. US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here. US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. Know Your Rights Pay Transparency policy statement is available here US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.