NOC Shift Lead - Senior

Everforth ECS is seeking a NOC Shift Lead - Seniorto work in Fairfax, Virginia.

Please Note:

This position is contingent upon contract award.

ResponsibilitiesSupervise NOC shift personnel, ensuring effective real-time monitoring of network infrastructure and services.

Validate incident triage and escalation decisions, directing restoration activities to maintain service-level objectives.

Coordinate with engineering, cybersecurity, and infrastructure teams to resolve operational issues promptly.

Maintain continuous situational awareness of enterprise system health, providing timely updates and reports.

Review and ensure the quality and completeness of operational documentation and ticketing.

Provide shift-level performance reporting to leadership, highlighting key operational metrics and outcomes.

Oversee adherence to operational runbooks, ensuring consistent and effective network operations.

Act as the on-shift escalation authority for complex operational challenges.

Required QualificationsClearance:

TS//SCI Eligible requiredS. Citizenship requiredDoD 8140.03

Compliance:

DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency levelCertifications (one or more required): Security

X / CASP+, CCNP

Security, CISA, FITSP-O, GICSP, SSCPEducation:

Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]Minimum of 8-10 years of progressive experience in supervising NOC functions within DoD or Federal environments.

Proven ability to manage real-time monitoring and ensure network service continuity.

Experience in validating incident management processes and coordinating restoration efforts.

Strong communication skills to provide clear operational performance reporting.