Office Administrative Specialist

The Trash Man, an LJP company, we are proud to be part of a zero-landfill initiative that's redefining the future of waste. We're looking for team members who take pride in their work, value strong customer service, and want to be part of a growing organization with a strong community focus. The Office Administrative Specialist is responsible for taking customer calls, scheduling service requests, and creating and dispatching work orders. This role plays a key part in daily operations by answering phones and ensuring customers receive prompt, courteous, and accurate service, dispatching drivers, initating work orders, and providing administrative support to ensure smooth and efficient service delivery.

Key Responsibilities:

Answer incoming customer calls in a professional and courteous manner Dispatch drivers to service routes and work orders Initiate, track, and close out work orders in the system Assist customers with service requests, account questions, and scheduling Communicate effectively with drivers, supervisors, and other team members Perform general office duties such as data entry, filing, and handling mail Provide support with billing and account maintenance as needed Assist with other administrative and operational tasks as assigned

Qualifications:

High school diploma or equivalent required; additional administrative or customer service training a plus Previous experience in dispatching, office administration, or customer service preferred Strong communication and organizational skills Ability to multitask and remain calm under pressure Proficiency with computers and basic office software (Microsoft Office, email, data entry systems) Team-oriented with a strong work ethic and attention to detail

Work Environment & Schedule:

Full-time, on-site position in Webster City, Iowa Standard office hours with occasional flexibility depending on business needs Benefits Competitive pay Comprehensive benefits through LJP's provider network, including health, dental, vision, life, and disability insurance 401(k) with company match Paid time off and holidays Career growth opportunities within the LJP family of companies A positive, team-oriented culture built around safety, service, and sustainability As part of The Trash Man, you'll enjoy the stability and benefits of a larger organization while working in a close-knit, community-focused environment. If you're customer-focused, detail-oriented, and ready to make a difference, we'd love to have you on our team.