Office Administrator

Job Overview:

We are seeking a detail-oriented and customer-focused Office Administrator / Customer Service Agent to support the daily operations of our Douglas office. In this role, you will provide administrative support to the team, deliver excellent service to agents and clients, and help maintain a well-organized and efficient office environment. This position is ideal for someone who is proactive, dependable, and committed to ensuring smooth office operations.

Key Responsibilities:

Customer Service

• Serve as a point of contact for agents and customers, providing prompt and professional assistance.
• Respond to inquiries, resolve routine issues, and ensure a positive experience for all visitors and callers.
• Support strong client and agent relationships through friendly, accurate, and reliable service. Administrative Support
• Manage daily office tasks including answering phones, handling mail, taking payments, keying in applications, and balancing incoming premiums.
• Maintain organized filing systems (digital and physical) to ensure information is easily accessible. Financial & Transactional Support
• Perform routine cash-handling tasks such as accepting payments, issuing receipts, and preparing daily deposits.
• Maintain accuracy and compliance with company financial procedures.
• Report discrepancies or issues promptly to management.

Qualifications Previous experience in office administration or customer service; insurance or financial services industry experience is a plus. Strong communication skills with a friendly, professional demeanor. Proficiency with office software (e.g., Microsoft Office). Highly organized with great attention to detail and the ability to multitask. Reliable problem-solving skills and a proactive, team-oriented attitude. Why Delta Life Insurance? By joining Delta Life Insurance, you'll be part of a forward-thinking company that values innovation and collaboration. If you're an experienced professional with a passion for leadership, process optimization, and delivering exceptional customer service, we'd love to have you on our team. Help us continue delivering peace of mind and protection to our policyholders. Delta Life Insurance is an equal opportunity employer, and we celebrate diversity in our workplace. We are committed to creating an inclusive environment for all employees.

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Health insurance Paid time off Vision insurance

Work Location:

In person