Office Administrator/Scheduling Coordinator

Position Overview We are a private in-home care company based in West Virginia with 30 years of experience. We are seeking a highly organized, compassionate, and detail-oriented Office Administrator / Scheduling Coordinator to join our team. This position plays a critical role in ensuring our clients receive dependable, high-quality care by coordinating caregiver schedules, supporting office operations, and maintaining clear communication between clients, caregivers, and leadership. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and understands the importance of reliability and discretion in a healthcare setting. Key Responsibilities Scheduling & Care Coordination Create and manage weekly caregiver schedules Match caregivers to clients based on skills, availability, and personality fit Fill open shifts quickly, including evenings/weekends as needed Manage call-offs and last-minute schedule changes Communicate schedule updates clearly to caregivers and clients Monitor overtime and maintain efficient staffing levels Administrative Support Answer phones and respond to client and caregiver inquiries professionally Maintain accurate client and employee records Assist with onboarding paperwork and documentation Track caregiver certifications, TB tests, background checks, and training Support billing and payroll processing (as needed) Ensure compliance with company policies and South Carolina regulations Client & Caregiver Relations Provide exceptional customer service to clients and families Conduct follow-up calls to ensure client satisfaction Support caregivers with scheduling concerns and documentation questions Maintain confidentiality and professionalism at all times Qualifications 2+ years of office administration or scheduling experience (healthcare preferred) Experience in home care, healthcare, or staffing industry strongly preferred Strong organizational and time-management skills Excellent verbal and written communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to multitask and problem-solve under pressure Professional demeanor and compassionate attitude Desired Attributes Dependable and self-motivated Calm and solution-focused in urgent situations Strong attention to detail Team-oriented with a positive attitude Understanding of HIPAA and confidentiality standards Work Schedule Monday-Thursday 7:30 am to 5:30 pm (with occasional on-call support as needed) Full-time position In-office role in Okatie, SC Compensation & Benefits Competitive hourly pay based on experience Paid time off Supportive, team-focused work environment Opportunity for growth within the company Why Join Us? We are committed to providing compassionate, reliable care to seniors and individuals in our community. Our office team plays a vital role in supporting caregivers and ensuring families receive peace of mind. If you are organized, compassionate, and thrive in a dynamic environment, we would love to meet you.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person