On Site Account Manager

Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. Overview Ensures outstanding customer service including customer retention, prompt, courteous and professional service, and resolves all customer complaints within Clients assigned to the Market Center. Responsible for maintaining satisfactory Market Center targets for growth, sales averages, merchandise management, credits, etc., and managing the Onsite Employees within clients. Also responsible for the timeliness and accuracy of all paperwork and reports flowing from the District office. Responsibilities/Essential Functions Provide outstanding customer service and maintain a continuous focus on customer service. Make direct service calls and resolve service problems. Maintain close coordination and teamwork attitude with production regarding service objectives and customer problems. Carry out the company's Quality Control Monitoring program for all Customer Identification Number for clients Responsible for maintaining satisfactory Market Center targets for growth, sales averages, merchandise management, etc. Proactively follow up on accounts in jeopardy, lost accounts, and be knowledgeable of the competition in the area, identifying growth areas and retaining 100% of the district's assigned customers Develop and supervise the Onsite employees at accounts. Coach to improve subordinates performance. Hold Onsite employees accountable for meeting goals established by the Market Center. Provide appropriate training. Work with On-site employees on a regular basis to provide training Oversee and ensure compliance and communicate results quarterly ATP monitoring where applicable to ensure all Onsite and clients are in compliance Organize and provide regular in-service training to clients on Vestis goods and services for optimal results Responsible for preventing injuries to the employees in your District. Provide safety training to ensure employees understand safety rules and precautions. Observe Onsite employees during visits to ensure they understand and follow safety rules and precautions. Model working safely and assist On Site Employees with resolving unsafe conditions at customer locations. Conduct comprehensive accident investigation to identify root cause of incident and prevent future employee injuries Recruit, select, train, and develop a qualified personnel staff. Ensure appropriate bench strength (promotable employees.) Ensure that subordinate staff turnover is less than 10% annualized Provide a motivational environment. Maintain open lines of communication with the Onsite Employees through daily shift briefings, employee surveys/action plans and other applicable methods. If in a union facility, develop an effective management/labor relationship Conduct performance evaluations for subordinate staff providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives Partner with the sales organization to identify areas for growth and issues Assure timely contract renewals and accounts receivables collection Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center operations. Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers Support an environment of continuous improvement by making suggestions and implementing where possible Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities Considerable management, human relations and communication skills. Including "outgoing" personality Strong relationship / customer service skills and sales skills Strong analytical, problem solving and process management skills Budget and profit/loss responsibility Route sales background with sales accountability preferred Prospecting and new account generation skills Good skill in negotiating and handling contractual sales Has moved into progressively more responsible positions Has exceeded established goals on a consistent basis.- Employment stability (has not changed employers frequently.) Working Environment/Safety Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures. Must be able to work within Client regulations to ensure service is maintained. (Sometimes more than 70% of time at Client sites) Fast-paced environment requiring irregular and long hours Experience Minimum of 1-2 years service industry experience. Education Bachelor's degree (Business Administration or Sales) or equivalent preferred. License Requirements/ Certifications Must have a valid driver's license with excellent driving record. Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company's comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more. Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Vestis Commitment to Equal Opportunity Employment If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation. Reasonable Accommodations and the Online Application Process Consistent with Vestis and Canadian Linen's commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis. Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge. On Site Account Manager 2.5 2.5 out of 5 stars 333 Pine Ridge Boulevard, Wausau, WI 54401 Full-time Vestis 166 reviews Full-time Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. Overview Ensures outstanding customer service including customer retention, prompt, courteous and professional service, and resolves all customer complaints within Clients assigned to the Market Center. Responsible for maintaining satisfactory Market Center targets for growth, sales averages, merchandise management, credits, etc., and managing the Onsite Employees within clients. Also responsible for the timeliness and accuracy of all paperwork and reports flowing from the District office. Responsibilities/Essential Functions Provide outstanding customer service and maintain a continuous focus on customer service. Make direct service calls and resolve service problems. Maintain close coordination and teamwork attitude with production regarding service objectives and customer problems. Carry out the company's Quality Control Monitoring program for all Customer Identification Number for clients Responsible for maintaining satisfactory Market Center targets for growth, sales averages, merchandise management, etc. Proactively follow up on accounts in jeopardy, lost accounts, and be knowledgeable of the competition in the area, identifying growth areas and retaining 100% of the district's assigned customers Develop and supervise the Onsite employees at accounts. Coach to improve subordinates performance. Hold Onsite employees accountable for meeting goals established by the Market Center. Provide appropriate training. Work with On-site employees on a regular basis to provide training Oversee and ensure compliance and communicate results quarterly ATP monitoring where applicable to ensure all Onsite and clients are in compliance Organize and provide regular in-service training to clients on Vestis goods and services for optimal results Responsible for preventing injuries to the employees in your District. Provide safety training to ensure employees understand safety rules and precautions. Observe Onsite employees during visits to ensure they understand and follow safety rules and precautions. Model working safely and assist On Site Employees with resolving unsafe conditions at customer locations. Conduct comprehensive accident investigation to identify root cause of incident and prevent future employee injuries Recruit, select, train, and develop a qualified personnel staff. Ensure appropriate bench strength (promotable employees.) Ensure that subordinate staff turnover is less than 10% annualized Provide a motivational environment. Maintain open lines of communication with the Onsite Employees through daily shift briefings, employee surveys/action plans and other applicable methods. If in a union facility, develop an effective management/labor relationship Conduct performance evaluations for subordinate staff providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives Partner with the sales organization to identify areas for growth and issues Assure timely contract renewals and accounts receivables collection Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center operations. Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers Support an environment of continuous improvement by making suggestions and implementing where possible Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities Considerable management, human relations and communication skills. Including "outgoing" personality Strong relationship / customer service skills and sales skills Strong analytical, problem solving and process management skills Budget and profit/loss responsibility Route sales background with sales accountability preferred Prospecting and new account generation skills Good skill in negotiating and handling contractual sales Has moved into progressively more responsible positions Has exceeded established goals on a consistent basis.- Employment stability (has not changed employers frequently.) Working Environment/Safety Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures. Must be able to work within Client regulations to ensure service is maintained. (Sometimes more than 70% of time at Client sites) Fast-paced environment requiring irregular and long hours Experience Minimum of 1-2 years service industry experience. Education Bachelor's degree (Business Administration or Sales) or equivalent preferred. License Requirements/ Certifications Must have a valid driver's license with excellent driving record. Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company's comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more. Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Vestis Commitment to Equal Opportunity Employment If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation. Reasonable Accommodations and the Online Application Process Consistent with Vestis and Canadian Linen's commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis. Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.