On Site Program Manager

On Site Program Manager 3.3 3.3 out of 5 stars Casa Grande, AZ 85122 S and S Supplies & Solutions 4 reviews Position Summary The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth. The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success. Key Responsibilities 1. Customer & Account Management Serve as the primary on-site contact for all customer interactions Build strong relationships across all levels of the customer organization Respond to and resolve service issues using sound judgment and root cause analysis Conduct regular site walkthroughs to assess program performance Support account reviews and identify growth opportunities Represent Total Safety professionally at all times 2. Program Management Oversee all on-site programs (VMI, vending, and value-added services) Manage program setup, changes, performance, and continuous improvement Ensure all equipment and service areas are operational and well-maintained Coordinate with internal teams and vendors as needed Apply contract terms and compliance requirements in daily operations 3. Inventory & Operations Monitor inventory levels, usage trends, and replenishment needs Conduct audits and resolve discrepancies Oversee storage, product flow, and on-site organization Coordinate urgent or special fulfillment needs Maintain a safe, clean, and compliant work environment 4. Reporting & Administration Track and report on program performance, inventory, and service metrics Maintain accurate records of all activities and transactions Analyze data to identify trends and recommend improvements Communicate key updates and insights to internal stakeholders Qualifications Education & Experience Bachelor's degree or equivalent experience preferred 3+ years in account management, program management, or industrial distribution Experience in manufacturing or industrial environments preferred Skills & Abilities Strong customer service and relationship-building skills Ability to work independently and make sound decisions Strong organizational and problem-solving skills Proficiency in Microsoft Office and ability to learn systems quickly Knowledge of inventory management principles Work Environment & Requirements Primarily based in industrial/manufacturing facilities Requires standing, walking, lifting (up to 50 lbs), and working around equipment Must meet all site safety and compliance requirements Valid driver's license and reliable transportation required Performance Focus Success in this role is measured by: Customer satisfaction and responsiveness Inventory accuracy and program performance Issue resolution and follow-through Sales support and account growth Ability to work independently and make effective decisions