Operations Assistant / Service Coordinator / Dispatcher

Operations Assistant / Service Coordinator / Dispatcher Granbury, TX 76049 $18

• $23 an hour
• Full-time $18
• $23 an hour
• Full-time Full-Time | Monday-Friday | 9:00 AM-5:00

PM Pay:

$18

• 23 per hour depending on experience About Us Beacon Generators is a growing home service company based in Granbury, Texas.

We help homeowners with generator service, maintenance, repairs, and installations while focusing on strong customer communication and organized operations behind the scenes. We are looking for someone who is highly organized, proactive, detail-oriented, and comfortable managing multiple moving pieces throughout the day. This is not a "sit at the desk and wait" type of office role. This position is ideal for someone who likes staying busy, solving problems, helping customers, and keeping operations moving forward. Position Overview The Operations Assistant / Service Coordinator / Dispatcher helps keep the daily operation running smoothly by coordinating schedules, following up with customers and leads, supporting the service team, and helping manage office operations. You will play a major role in customer communication, scheduling, dispatching, invoicing, and keeping jobs moving from start to finish. Responsibilities Customer Service & Dispatch Answer incoming customer calls and schedule service appointments Coordinate technician schedules and dispatching throughout the day Communicate schedule updates clearly with customers and field staff Help troubleshoot customer concerns during initial intake Lead Follow-Up & Sales Support Follow up quickly on incoming phone, website, text, and email leads Help move leads from inquiry to booked consultation Follow up on estimates and customer questions Prepare customer folders and job information for consultations Operations Coordination Track incoming parts and coordinate scheduling once materials arrive Assist with warranty claim tracking and follow-up Coordinate startup and follow-up appointments after installations Help manage preventative maintenance scheduling and outreach Administrative Support Create invoices and process customer payments Maintain vendor documents and office records Help organize inventory, filing, and office workflows Coordinate permits and communicate with local municipalities as needed Tools You'll Use Jobber Google Workspace and Office 365 Slack Manufacturer and monitoring portals Experience with these tools is helpful but not required. We can train the right candidate. What We're Looking For Strong organizational and multitasking skills Excellent communication and customer service abilities Comfortable talking with customers by phone, text, and email Ability to stay calm and organized in a fast-paced environment Self-starter mentality with strong attention to detail Dependable, professional, and team-oriented Preferred Experience Administrative or office experience Dispatching or scheduling experience Customer service experience Home service industry experience is a plus Benefits Weekly pay Paid Time Off Paid Sick Time Paid company holidays Growth opportunities as the company expands If you enjoy organization, problem-solving, customer communication, and helping a growing team succeed, we'd love to hear from you.

Pay:

$18.00

• $23.

00 per hour

Benefits:

401(k) 401(k) matching Paid time off Professional development assistance

Work Location:

In person