Operations Manager

Position Summary:

The Operations Manager works collaboratively with other key facility leadership but is ultimately responsible for the day-to-day operations. The Operations Manager is responsible for directing and supporting milieu staff to maximize their productivity and excellence promoting a positive work culture within the program. The Operations Manager also takes responsibility for the physical facility and condition of the milieu to ensure the treatment spaces are safe, secure, and therapeutic, always complying with regulatory standards.

Essential Job Functions:

• Oversees day to day operations of assigned programs and analyzes key performance indicators of each program to ensure the embodiment of the organizational values of access to care and clinical quality.
• Leads in a solution focused manner with an emphasis on continuous improvement for facilities and the organization
• Responsible for ensuring compliance with corporate systems, policies, and procedures in each program
• Ensures programs follow regulatory agencies, accrediting bodies, and requirements of third-party payers providing feedback to the home office regarding any environment of care issues
• Performs/assigns tasks including but not limited to emergency drills, weekly, monthly, and quarterly inspections assuring the appropriate documentation is completed and submitted
• Functions as the Infection Control Officer and ensure staff adherence to infection control protocols including but not limited to ensuring the completion of weekly kitchen audits, food rotation, and sanitation
• Works collaboratively with Human Resources department to lead team and establish a trusting and productive department. This includes carrying out essential HR functions for direct reports (i.e. hiring, annual reviews, performance management, personnel improvement plans, scheduling, and payroll)
• Maintains excellent and prompt communication with all support departments to ensure coordination of operational activities
• Maintain staff schedule by ensuring all shifts are filled within the FTE staffing grid. In the event of an unfilled shift, it will be the responsibility of the Operations Manager to coordinate the coverage or cover the shift themselves.
• Ensures program schedule is up to date and adhered to be the floor staff
• Participates in the patient intake process and completes all necessary paperwork and consent forms with patients and their loved ones assigning tasks related to the admission and intake process to the milieu staff, as appropriate
• Supports the patient discharge process and assigns duties to milieu staff, as necessary
• Facilitates Community Meeting, weekly, and any other psychoeducational groups, as needed including but not limited to supporting at a meal and/or snack once per week
• Manages patient charts and completes audits in a timely manner
• Maintains inventory of household and office supp.

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