Operations Support (Full-Time)

SWH Invenstments/Customer Impact is a leading third-party retail merchandising company that partners with brands to execute in-store merchandising. We have a database of thousands of field representatives who perform merchandising work in stores all over the country on behalf of our clients. Customer Impact is a 2024 recipient of the Bryan Rotary 10 Fastest Growing Small Business in the Brazos Valley. We are seeking a motivated, detail‑oriented individual to join our College Station headquarters team. This office‑based role is responsible for scheduling, coordinating, and supporting our field merchandisers to ensure high‑quality execution and accurate reporting for our clients. This position is ideal for a recent college graduate, entry-level professional, or someone with a few years of office experience looking for a change. Experience in marketing, retail, or customer service is a plus. Salary is commensurate with experience.

Learn more about us:

https://customerimpactinfo.com/ POSITION

OVERVIEW

• Schedule and staff representatives for various merchandising projects
• Quality Assurance monitoring of reports submitted by field reps
• Handle frequent email communication with field representatives
• Working within the various platforms we use to manage our field team and work
• Provide phone support for field representatives calling in with questions
• Working in a team environment to ensure customer projects get completed

KNOWLEDGE, SKILLS, & ABILITIES

• Highly organized, productive, and detail-oriented
• Self‑motivated with a strong work ethic
• Personable, comfortable, and professional on the phone and via email correspondence.
• Proficiency with Microsoft Office, especially Microsoft Excel and Google Sheets.
• Comfortable at a desk and in front of a computer most of the day
• Strong typing speed and general computer skills
• Enthusiastic attitude, with a desire to learn & provide input when needed
• Team‑oriented and able to build strong working relationships

EDUCATION / EXPERIENCE

• College degree preferred but not required
• Ideal for backgrounds in business, customer service, & marketing

WORK ENVIRONMENT

• Casual, in-office setting at our College Station office
• Typical hours between 8:30 am
• 5:00 pm

BENEFITS

• Paid vacation
• 401(k) with company match
• Health, dental, and vision insurance If you have any questions regarding this position feel free to contact Ashley Wynn at awynn@customerimpactinfo.

com

Job Type:

Full-time Pay:

$40,000.00

• $50,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person