Overprovisions Representative

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Beckers Hospital Review. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

What We Offer:

Career Growth Opportunities A Culture anchored in a strong sense of belonging Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment 401k (Discretionary match) Generous PTO 8 Paid Holidays Equipment Provided for

Remote Roles Position Overview:

We are looking for a detail-oriented and motivated individual to join our team! In this role, you will be responsible for processing patient invoices with credit balances, including recoups, adjustments, and unidentified payments for Hospitalist and Clinic groups. This position plays a key role in maintaining accuracy, efficiency, and overall production standards.

Essentials Duties and Responsibilities:

Review guarantor, government payers, and commercial insurance overpayments for all groups to determine who is to be refunded. Create a manual task for the invoice that has the overpayment. Process invoices in the assigned worklist while striving to maintain a view age of 30 days or less. This includes reviewing all previous actions applied to determine next steps, entering task notes to reflect current actions, and documenting outcomes to recap the work performed. Assemble appropriate documentation to validate refunds and forward to senior staff for approval. Handle telephone inquiries regarding overprovisions in a professional and timely manner. Process correspondence related to credit balances according to written procedures. Process transfers of payment and canceled check research forms. Contact insurance carriers and guarantors as necessary regarding credit balances, offsets, and unidentified payments. Report any error trends identified that affect accounts from being processed correctly, helping improve overall workflow and accuracy. Participate in team meetings with the Overprovision Supervisor regarding ETM PIT Reports, Weekly Credit Reports, and Government Overprovisions 120+ Reports. Research unidentified invoices and reports to determine the appropriate application of payments identified. Escalate unusual circumstances—including refunds, offsets, and unidentified payments—to a Senior team member or Supervisor as needed. Perform additional duties as directed by management to support team and organizational goals.

Qualifications / Experience

High School diploma or equivalent Exceptional organizational skills and a high accuracy performance Must be able to work independently and in a close team environment Minimum one year of experience in medical billing, excellent communication skills, and ability to meet deadlines and production goals and good computer skills are required.

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Job Type:

Full-time Pay:

From $16.18 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): What hourly rate are you seeking for this opportunity? Ability to

Commute:

Louisville, TN 37777 (Required)

Work Location:

In person