Senior ID Card Specialist 🔍 Philadelphia, Pennsylvania New 📁 Operations 📅    14 hours ago Post Date 📅    261085 Requisition # Apply for Job Share this Job Sign Up for Job Alerts

• Reviews ID cards and verifies accuracy.
• Confirm benefits on detailed benefit templates.
• Updates ID Card templates/formats as needed, based on business direction.
• Takes initiative to check questions or unusual situations with management in accordance with established guidelines.
• Ensures thorough and timely completion of request for ID cards.
• Contacts internal customers about discrepancies and documents for future reference.
• Investigates requests from internal customers for special handling, investigation of status of ID cards.
• Notifies the Manager of situations that will impact the release of cards.
• Handles ID card request received via system, i.e., INSINQ and SNOW from other departments (as backup)
• Assists others in responding to and resolving all inquiries in a courteous, professional, and timely manner.
• Maintains established quality and quantity production Standards.
• Acts as liaison with other business partners and alerts them to unusual situations and provides group specific Information as available.
• Demonstrates initiative in clarifying and exploring unusual requests.
• Takes lead on special projects and develops work plan
• Represent ID Card team in cross functional internal and vendor meetings.
• Review and resolve special handling requests.
• Identify, investigate, and prioritize ID cards, getting cards out timely and correct
• Collaborate with all relevant program and IBC company areas to understand and support IBC Customer requirements (e.g., Sales & Marketing, Underwriting, Service Operations, Enrollment, etc).
• Elevate issues and risks in a timely fashion to achieve resolution and mitigation.
• Provide routine status reports.
• Performs other duties as assigned
• High School degree or equivalent
• 5+ years of relevant experience
• Demonstrates ability to deal effectively with others and have a willingness to be a team player.
• Able to multitask, adapt to changing environment, willingness to change priorities, ability to adhere to procedures and guidelines, review card ID detail, demonstrate professionalism.
• Demonstrated experience in a fast-paced, deadline driven team
• Working knowledge of how benefits are constructed
• Ability to learn new things
• Excellent communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Problem solver and self-starter
• Strong attention to detail
• Ability to accurately handle multiple and varied activities simultaneously
• Proficient in Microsoft Applications IBX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app. Inclusion and Belonging At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve. About Our Company Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day. At Independence, we see each of our members as an individual, with unique needs and concerns. We're dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We're revolutionizing health care, and our focus is on you! Equal Employment Opportunity IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Agency Disclaimer All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. Current Associates Applying for a position? Click here to return to the internal career site. Current Associates My Profile Create and manage profiles for future opportunities, and review prior submissions. Go to Profile Similar Listings Assoc Research Support Spec  Philadelphia, Pennsylvania 📁 Operations 📅

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