Participant Services Coordinator for ADHC Bilingual Chinese Preferred

Job Overview Our Adult Day Health Care (CBAS) center is seeking a friendly, organized, and compassionate Participant Services Coordinator to join our team. This position serves as the front office hub of the center and plays an important role in supporting elderly participants, families, transportation staff, and the interdisciplinary care team. We are looking for someone who enjoys working with seniors, has strong customer service skills, and can multitask in a fast-paced healthcare environment. Responsibilities Welcome participants and families with professionalism and compassion Answer phones and assist with participant inquiries Coordinate participant attendance and transportation scheduling Assist with intake paperwork and participant records Verify insurance and eligibility information Communicate with nursing, rehab, social work, dietary, and transportation departments Maintain organized files and documentation Help support, coordinate, and conduct participant activities as needed, including group activities, games, holiday events, and participant engagement programs Assist with daily operational support and maintain a positive center environment Qualifications Bilingual Chinese (Mandarin/or Cantonese) required Excellent communication skills—both verbal and written—and the ability to handle sensitive situations with professionalism. Demonstrated customer service experience with strong phone etiquette and interpersonal skills. Analysis skills to assess participant needs accurately and coordinate appropriate services efficiently.

Pay:

$18.00 - $21.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person