Parts and Service Consultant

Job Description:

Initiates motorcycle services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Responsibilities:

Determines motorcycle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging pickup & delivery. Updates job knowledge by participating in educational opportunities; maintaining manufacturers' certifications. Accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the service writer assignment.

Requirements:

Valid driver's license, willing to obtain motorcycle endorsement Understanding of computer systems and computer skills Ability to balance and push a 500+ pound motorcycle. Professional demeanor and appearance

Qualifications:

#1… Treat all employees and customers fairly, courteously, and with dignity Honest and have great work ethics Excellent organizational skills Excellent interpersonal skills to interact professionally with customers and staff Have mechanical experience and like working around motorcycles Service writer experience is not required, but preferable

Pay Scale:

Commensurate with experience Hourly with commission

Benefits:

Health insurance available for the employee and family Simple IRA with company match Vacation available Employee pricing on products 5 day work week. Sundays and Mondays off. Indian Motorcycle of Northern Kentucky is passionate about motorcycles, the people who ride them and the community in which they ride. We strive to engage with our family in creating long-lasting relationships by offering the best experience, employing well-trained and motivated sales and service staff, promoting safe and responsible riding, and actively connecting with and giving back to the local community we serve.

Work Remotely No Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

License/Certification:

Motorcycle License (Required) Ability to

Commute:

Walton, KY 41094 (Required) Ability to

Relocate:

Walton, KY 41094: Relocate before starting work (Preferred)

Work Location:

In person