Patient Access Representative (Per Diem)(2 positions)

DEPARTMENT

Patient Access SHIFT:

12 Hour Shifts

POSITION SUMMARY

Under the general guidance of the Patient Access Supervisor, this position includes registering patients requesting treatment in the Emergency Department, PBX/Outpatient ancillary services, including Swing patients and SNF residents. Assisting in performing non-nursing clerical functions supportive to direct nursing care, facilitating communications, and traffic flow. It also includes operating a computer telephone system (PBX) and maintaining courteous and efficient communication between patients, staff and various departments.

ESSENTIAL DUTIES

Exhibit professionalism in the Patient Access Department as it relates to patients, families, visitors, physicians, and staff members Obtain signatures for admission, discharge, or various other consents Verify, interpret and apply accurate insurance information Collect and apply accurate demographic information Obtain and interpret authorizations for outpatient services Facilitate higher level of care needs for patients Communicate with outside entities effectively Collection of any co-pay monies, deposits, and payments and completes receipts in a courteous manner Capable of operating PBX phone system efficiently as patient access the operator for the entire facility Works closely with the business office to assist with any patient questions and issues that arise Accountable for keeping complete documentation Capable of utilizing a fax/copier machine efficiently Able to work nights and weekends as needed All other duties or responsibilities as assigned

QUALIFICATIONS

Minimum Education (or substitute experience)

Required:

High school diploma or equivalent BLS Certification within 3 months of hire

Education Preferred:

N/A Minimum Experience Required:

N/A Experience Preferred:

Previous experience working in a hospital, doctors office or healthcare setting Have a working knowledge of insurances and medical terminology Customer service

Skills:

Excellent verbal, written and listening skills with strong interpersonal skills Strong organizational skills with attention to detail and accuracy Proficient computer skills Demonstrate behaviors consistent with BVCHD values Maintain composure and compassion in stressful situations Be a team player and work well with others Capable of multitasking in a busy environment Accountability for compliance with laws, regulations, and policies to demonstrate ethical behavior Bear Valley Community Healthcare District Is An Equal Opportunity Employer