Patient Care Coordinator-Naples, FL

Job description Decibels Audiology & Hearing Aid Center, part of

AudioNova Locations:

Naples, FL 971 Michigan Ave. Naples, FL 34103 Current pay: $19.00-21.00 an hour + Sales Incentive Program!

Clinic Hours :

Monday-Friday 8:30am-5:00pm

What We Offer:

401K with a Company Match Medical, Dental, Vision Coverage FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends! Legal Shield and Identity Theft Protection 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients' insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month

Education:

High School Diploma or equivalent Associates degree, preferred

Industry/Product Knowledge Required:

Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus

Work Experience:

2+ years in a health care environment is preferred Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. Keywords patient-care federated-learning-fl audiology sales-incentives incentive-program medical-facilities-services 401k sep-ira-401k paid-time-off holidays-seasonal-events time-and-attendance identity-theft job-descriptions hierarchical-condition-categories-hcc assessment-assessment-tools hirevue payment-processing outdoor-decking-railing-and-accessories fitness-equipment-accessories patient-support pick-and-pack trade-shows-events event-management planning-and-forecasting electrical-engineering-and-planning planning-and-design event-planning logistics-and-procurement education-training microsoft-outlook health-information-privacy-hipaa hipaa-compliance laws-and-regulations electronic-medical-record-emr electromagnetic-radiation-emr electronic-health-record-ehr electronic-health-record-ehr-replacement environment-health-and-safety-hsse health-care ecology-environment