Patient Service Representative (Remote)

Role Overview We're hiring a Patient Service Representative to support a busy healthcare team in a fully remote role. You'll be the first point of contact for patients handling calls, scheduling appointments, and guiding them through the care process. This is a fast-paced, phone-heavy position where accuracy, professionalism, and clear communication matter. What You'll Be Doing

• Answer high-volume inbound calls from patients and providers
• Schedule, reschedule, and cancel appointments across multiple providers
• Verify and update patient information in EMR systems (including Epic)
• Provide clear instructions for exams, labs, and appointment prep
• Check and communicate referral and authorization status
• Respond to requests via phone, email, and fax quickly and accurately
• Route complex questions to the right internal teams Pay, Schedule & Logistics
• $20/hour
• 6-month contract with potential to convert to full-time
• 100% remote (must live locally to pick up equipment)
• Monday-Friday schedule with shifts between early morning and evening
• Training includes structured onboarding and supported "nesting" period RequirementsMust-Have
• 1+ year experience in a healthcare setting, medical office, or call center
• Strong customer service and phone communication skills
• Experience scheduling appointments and managing patient information
• Comfortable working in EMR systems (Epic or similar)
• Able to handle a high volume of calls throughout the day
• Must be authorized to work for any employer in the U.S. Nice-to-Have
• Call center experience in a healthcare environment
• Medical Assistant or CNA certification
• Bilingual in Spanish Who Will Thrive
• You enjoy helping people and staying organized under pressure
• You're comfortable working on the phone most of the day
• You follow processes but can also think through solutions independently
• You're reliable, flexible with scheduling, and open to learning Job Type & Location This is a Contract to Hire position based out of Las Vegas, NV.

Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 23, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.