Patient Service Representative

We are looking for a Patient Service Representative to support scheduling and patient access activities for a healthcare team in Burien, Washington. This Long-term Contract position is ideal for someone with strong communication skills, solid knowledge of medical terminology, and the ability to guide patients through appointment, referral, and insurance-related questions with empathy and accuracy. The person in this role will help coordinate visits, maintain complete patient information, and contribute to a smooth experience for both patients and referring providers.

Responsibilities:

• Schedule patient visits and related services while aligning appointments with referral approvals and clinic guidelines.
• Confirm and update patient demographic details and enter accurate information into the electronic medical record.
• Review insurance coverage, verify eligibility, and document authorization or referral information needed before appointments.
• Respond to patient questions regarding billing, benefits, and expected costs, and obtain estimates when requested.
• Track required items such as lab work, imaging, scans, and referrals to help ensure patients are prepared for their visits.
• Communicate with patients, physicians, and referring offices when additional documentation, second opinions, or updated approvals are required.
• Upload, scan, and organize records in the appropriate sections of the medical record system to keep documentation current.
• Arrange support services such as interpreters, transportation, or other accommodations that improve access to care and patient satisfaction.
• Provide pre-visit guidance and follow established procedures for missed appointments, cancellations, and follow-up communication.
• Assist with workflow changes related to internal system updates as needed while maintaining continuity of scheduling and patient service operations.