Product Manager

Description Team Leadership & Direction + Directly supervise the Operational Support team, providing leadership, prioritization, and performance management. + Assign and balance workloads, establish timelines, and ensure accountability for deliverables. + Provide coaching, mentorship, and professional development to strengthen team effectiveness. + Ensure team activities align with executive direction and portfolio priorities. + Marketing Support Oversight + Oversee the development and execution of property marketing initiatives and campaigns through the support team. + Ensure completion of quarterly and annual marketing reviews for underperforming assets, including strategic recommendations and implementation plans for operator approval. + Provide oversight of branding, reputation management, and property repositioning initiatives. + Ensure effective management of Internet Listing Service (ILS) platforms and integrations. + Maintain accurate, current, and user-friendly Marketing and Training sections within the company intranet. Training & Development Oversight + Oversee the development, deployment, and ongoing maintenance of leasing, marketing, and operational training programs. + Provide leadership oversight for content creation, instructional design, and release management through the Learning Management System. + Ensure effective coordination and delivery of in-person training programs, including Office and Maintenance All Stars, mystery shops, and internet shops. + Oversee onboarding and training setup for new employees and training classes. + Facilitate and conduct training classes as needed. + Support the establishment and enforcement of company policies, procedures, operational standards, and business processes at the site level. + Assist in the creation and enhancement of orientation and training programs for new employees. + Provide direct support for company conferences, including Manager Conferences and Top 12 execution initiatives. Operational Technology Oversight + Maintain executive-level understanding of property operating systems related to leasing, marketing, training, and onsite operations. + Oversee implementation, adoption, and ongoing support of online leasing platforms, CRM systems, resident portals, websites, and ancillary operational software. + Ensure system setup, configuration, and audit processes for acquisitions and ongoing operations are completed effectively by the team. + Oversee lease generation software standards and ensure consistency in global leasing policies. + Serve as the primary liaison for property leasing software, websites, online payment systems, screening tools, and other operational technology platforms, including property management software. Vendor & Contract Oversight + Oversee and approve national vendor relationships, including advertising, training, photography, website development, SEO/SEM, social media, and technology providers. + Ensure vendor performance aligns with contractual expectations and portfolio needs. + Support pilot programs and evaluations for new products, platforms, and service offerings. Requirements + Bachelor's degree in Business Administration, Marketing, Communications, Property Management, or related field preferred. + Minimum of 5 years of leadership experience within multifamily property management, operations, marketing, or training support. + Proven experience managing cross-functional teams and supporting large multifamily portfolios. + Strong understanding of multifamily leasing operations, resident experience, and asset performance strategies. + Experience overseeing marketing initiatives, branding efforts, and digital advertising campaigns. + Knowledge of Internet Listing Services (ILS), reputation management platforms, CRM systems, and property management software. + Experience developing and facilitating employee training and operational programs. + Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment. + Strong written, verbal, and presentation communication skills. + Proficiency with Microsoft Office Suite, reporting tools, and operational technology platforms. Preferred Qualifications + Experience with Learning Management Systems (LMS) and online training delivery. + Familiarity with website management, SEO/SEM strategies, and social media marketing. + Experience supporting acquisitions, property onboarding, or operational transitions. + Vendor management and contract oversight experience. + Background in process improvement, operational compliance, and policy implementation. + Experience facilitating company-wide meetings, conferences, or training events. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. 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