Product Support Coordinator

Product Support Coordinator Tangent Technologies, LLC - 3.3 Montgomery, IL Job Details $23.20 - $28.00 an hour 18 hours ago Qualifications High school diploma or

GED Technical Proficiency Full Job Description Description:

The Product Support Coordinator ensures efficient order preparation & shipment of sample orders/replacement part requests. The position ensures an outstanding customer experience in the fulfillment process.

Requirements:

ROLES AND RESPONSIBILITIES

Order Management:

Oversee daily sample/replacement part fulfillment, including material cutting, cleaning, labeling, packaging, and shipment. Address & rectify open order discrepancies to ensure customers receive the intended products.

Expedited Shipping:

Accelerate processing of aged orders to enhance delivery speed.

Inventory Monitoring:

Conduct cycle counting, rectify operational discrepancies, and report inventory issues to management. Document product movements and develop reports for their functional areas.

Customer Issues:

Handle and find resolutions for escalating customer concerns.

Return Management:

Handle returned material inventory and undertake necessary repackaging or un-assembling.

Safety:

Abide by all environmental and safety regulations.

Training:

Participate in ongoing training and development to ensure updated skills and product knowledge.

Quality Assurance:

Maintain adherence to company-established order preparation and quality standards.

Other Duties:

Participate in additional warehouse tasks as required and perform other relevant duties as assigned by the management.

REQUIRED SKILLS/ABILITIES

Organizational Skills:

Demonstrated ability to organize tasks and manage time efficiently.

Technical Proficiency:

Adequate knowledge of various computer software, including Outlook, CRM, Windows, and UPS software.

Communication:

Effective interpersonal skills and ability to communicate across various organizational levels.

Autonomy:

Ability to work independently and as part of a cohesive team.

EDUCATION AND EXPERIENCE

Education:

Requires a high school diploma or equivalent.

Experience:

2-3 years of relevant experience in order fulfillment or a related field preferred. Forklift and cut saw experience beneficial.

Work Authorization:

Authorized to work in the

US. PHYSICAL REQUIREMENTS

Movement:

This role demands continuous mobility and standing. Occasionally involves tasks such as stooping, kneeling, crouching, and handling boxes.

Lifting:

Ability to lift and move items weighing up to 50 lbs.