Provisioning Specialist (Green Bay, WI)

Provisioning Specialist (Green Bay, WI) Nsight - 3.8 Green Bay, WI Job Details Full-time 4 hours ago Qualifications High school diploma or

GED Full Job Description Job Summary:

Responsible for providing support and prompt resolutions for the Cellcom and Agent Sales teams and other telephone providers with voice, text, and data activations; this is a non-customer facing role. Assists with database issues and/or outages by working with other departments and external vendors. Support and embrace being the customer's advocate, educator and protector of all service information, products, and promotions. Also supports number porting and account maintenance for post and Advance Pay cellular services. Uses multiple systems to reconcile account information and proper downloading to the switch and/or product specific databases. Participates on project teams and provides input as it relates to Cellcom's systems, processes, and procedures. Review and provide feedback on product and systems procedures. The Provisioning Specialist is also responsible for testing system development prior to the development release.

Responsibilities & Duties:

Owns customer account setup, maintenance, and reconciliation, ensuring accurate and timely entry of data, products, features, and rate plans per company standards. Supports provisioning and resolution for voice, data, equipment changes, upgrades, ports in/out, and network services (e.g., VoLTE, 5G, iPhone, International Roam). Monitors and manages porting queues, completing requests accurately and coordinating with Sales, agents, and prior service providers as needed. Identifies, reports, and communicates system issues, outages, and resolutions; serves as help desk support for agent databases and system functionality. Provides business and product support across multiple services (e.g., International Roam, Lifeline, Wireless Priority, voicemail, Advance Pay), collaborating closely with Provisioning Specialists. Participates in projects, new product launches, and system development; continuously builds expertise and educates agents and employees on processes and procedures.

Requirements:

Required:

Four-year high school education or equivalent Must have 3 years of experience in computer basics Must have 1+ years of experience in a customer service role or related experience

Preferred:

Associate degree or equivalent experience Previous cellular experience Troubleshooting experience Strong computer skills, knowledge of internet protocols, and an understanding of networking components and firmware. High attention to detail, analytical and problem-solving skills, and a process improvement mindset. Excellent interpersonal communication skills, with the ability to listen and check for understanding. Ability to multitask, work in a fast-paced environment, and meet tight deadlines while working independently or as part of a team. Ideal candidates for this role are detail-oriented professionals with strong computer skills, telecommunications experience, and the ability to work effectively in a fast-paced, collaborative environment. To view our competitive benefits, click here!

Joining Nsight/Cellcom:

Join our telecom team in Wisconsin and Michigan's Upper Peninsula, where we focus on delivering excellent wireless and fiber solutions and expert tower construction and maintenance. With a strong commitment to customer service, community involvement, and eco-friendly practices, we're more than just a company; we're shaping the future of connectivity. If you're passionate about making a difference and want to be part of an innovative telecom environment, come join us! Cellcom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to . To view our competitive benefits, click here!

Joining Nsight:

Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry. Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at .