Psychiatric Administrative Assistant

Position Summary:

The Psychiatric Administrative Assistant (PAA) plays a crucial role in ensuring the smooth functioning of the agency's psychiatric practice. This position provides high-level administrative support primarily to the psychiatric providers as well as the team of therapists, and other mental health professionals while maintaining a welcoming, professional environment for clients. Responsibilities include scheduling, client communication, insurance coordination, documentation, and supporting clinical operations. The ideal candidate is detail-oriented, organized, calm, and able to handle sensitive information with discretion and empathy.

Main Responsibilities:

Schedule new client intakes, medication management appointments, follow-ups, and rescheduling as needed. Act as a liaison between clients and psychiatric prescribers for non-clinical matters and treatment-related questions. Assist clients with completing intake paperwork and navigating telehealth platforms for virtual appointments. Contact clients for appointment reminders, follow-ups, and medication authorization updates. Administrative Tasks and Team Support Maintain accurate and up-to-date client records in both paper and EHR (Electronic Health Record) systems. Assist with prior authorizations and communicate with insurance companies to confirm coverage and benefits. Monitor psychiatric schedules and manage provider inboxes as required. Coordinate with billing and other administrative staff to ensure smooth workflow and timely completion of tasks. Other

• Actively contributes to a positive team environment and provides the collaboration needed for high-quality services to clients.
• Participates in data collection and reporting efforts as required by the program and funders.
• Keeps statistical records, tracks use of resources and documents encounters.
• Participates in supervision and brings attention to any circumstances that present significant risk or harm.

Qualifications:

• Valid Driver License.
• Spanish/English fluency
• Proficiency with scheduling software, EHR systems, Microsoft Office Suite, and telehealth platforms preferred.
• Demonstrated history of contributing to a healthy and collaborative team culture.
• Ability to work in a multi-task environment and accept interruptions while performing duties.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Education:

Bachelor's degree minimum

Agency Description:

Jewish Family Service of Clifton-Passaic (JFS) is a fast growing mental health and social services agency, developing new programs and hiring additional staff. Staff enjoy working here because of the high clinical caliber, ongoing trainings, excellent supervisors and warm, supportive environment. JFS works with families, children and adults, ensuring access to affordable, high quality mental health and social services.

Pay:

$26.00 - $32.00 per hour

Benefits:

Paid time off

Work Location:

In person