Public Services Supervisor - Jefferson County Public Library

The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Public Supervisor provides a consistent quality customer experience in core Library services on the phone, in person and/or on the web. Expends/audits system resources with limited budgetary and decision-making authority over those resources. Supervises staff under their area of responsibility. Supervises access to resources, including the physical and virtual resources of the system. Position reports to the Public Services Manager. This position is based at the Columbine Library. Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology. Job Posting Closes at 11:59PM on: 05/13/26

Division:

Library Division Management Level:

Supervisor - 1st

Line Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Hiring Range:

$64,507.94 - $83,860.32 Annually.

SPECIFIC JOB DUTIES

The statements below are intended to describe the more specific nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change.

CUSTOMER SERVICE

Communicates expectations to staff about Library services and trends in customer service. Models best behavior practice for customer service. Maintains Library resources, including physical and virtual, so that residents have equal access to information and ideas. Implements quality assurance methods in programs presented in their location, including off-site locations as directed.

CORE LIBRARY SERVICE

Communicates expectations to staff about Library services and trends in customer service. Participates with others in cross-functional teams to accomplish goals and objectives. Applies input from community for implementing system-services using established industry benchmarks. Applies established industry benchmarks in service provision as directed. Maintains current knowledge of trends in libraries and related fields to suggest new services for development and implementation system-wide.

FISCAL RESPONSIBILITY

Provides input for location/core service budget, audits spending per established procedures, and limits. Participates in annual planning for Library services. Provides input for anticipated local and system needs. Communicates goals and strategic priorities to direct reports. Ensures compliance with budget limits and established purchasing procedures with staff under their supervision. Supervises staff in area of responsibility. Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action. Conducts performance evaluations and communicates short- and long-term goals and objectives. Submits personnel records and reports as required by the County. Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures and standards. Communicates changes in policy and procedures to direct reports and implements them as directed Other duties and responsibilities as assigned. We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

Accommodations Statement:

We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates. Preferred - Masters degree in Library Science (MLS) or Library Information Systems (MLIS). Preferred - One year supervisory experience.

Education:

Bachelor's Degree Experience:

Work Experience:

Minimum three years

Certifications:

Languages:

Category:

Library Services A wide variety of great benefit opportunities helps you maintain a healthy lifestyle in balance with a generous leave & holiday schedule.

https:

//www.jeffco.us/1896/

Employment-Benefits Library Recruiting:

HR@JeffcoLibrary.org 303-275-6168

Sheriff Recruiting:

Sheriff.

Recruiting@jeffco.us 303-271-5332 All other departments: CareerTalent@jeffco.us 303-271-8400 You will receive communication from us through Email or Phone. Be sure to add jefferson@myworkday.com to your contacts so you don't miss anything! You may be asked to log into your Jeffco Workday Candidate Home Account to complete tasks such as pick an interview time, complete a background consent form, and/or acknowledge a letter outlining the details of employment. Passionate about serving our community but didn't see a job that fits your career goals? Don't worry, we are always updating our career site! Sign up for alerts to be the first to know when your dream job is posted! Once you have created a Candidate profile, you'll be able to set up job interest alerts! This means you would be the first to know when we post a position that matches your desired role! Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Jefferson County is an equal opportunity employer, providing equal employment opportunity to all qualified persons. The County affirms the rights of all employees and applicants for employment to be protected from discrimination, intimidation, physical harm and harassment based on race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, hairstyle associated with racial identity or any other status protected by Federal or State law.