Receptionist (Specialized)

Job Purpose:

The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility.

Qualifications:

High School diploma or equivalent. Psychiatric/Behavioral Health experience preferred. Healthcare technology experience preferred. Ability to perform basic clerical assistant needs.

Core Job Duties:

Perform vitals and screenings per provider(s) request. Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready. Manage and monitor office supplies and budget. Manage and conduct Health and Safety drills and inspections. Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency's philosophy and goals. Contact person(s) served to remind them of their appointments Cross trained in other duties and positions vital to the operations of the facility. Retrieve updated person(s) served information and add to electronic medical record (EMR) Welcome and greet patients and visitors, in person or on the telephone. Ensure all voicemails received are checked and returned as necessary. Manage the inactive person served reports weekly Collect fees from patients for services rendered and prepare and make deposits. Adherence to all applicable evidence-based practice models. Orally communicate information effectively and accurately. Assure program operates within the constraints of the agency's certification (CARF, DMH) standards and strategic plan related to clinical care. Abide by program and agency policies and procedures. Other job duties and special projects as assigned.