Receptionist/Swim Teacher

Job description Blue Gems Swim School is Chicagoland's premier boutique family-owned swimming school focusing on infant, children, and teens learn to swim lessons as well as a variety of progressive aquatic development programs.

BENEFITS

Ability for career growth in leadership roles. Paid Training. Flexible hours. Valuable work experience. Future references/referrals.

REQUIREMENTS

Knowledge of customer service standards and procedures including phone etiquette. Ability to prepare routine administrative paperwork. Ability to learn new software as required. Basic computer database experience including Excel. Ability to multi-task between in person, phone and email communications simultaneously.

DUTIES AND RESPONSIBILITIES

Initial class scheduling and communication via phone & email with customers to determine proper swim classes for enrollment. Communication with swim instructors to update achieved swim skills in student database. Coordinate with parents/customers to transfer students to next level of swim program when ready as well as change current scheduling as needed. Account management with regards to makeup lessons, cancellations and re-enrollments. Ability to perform multiple roles in the company as needed, including swim instruction based on the Blue Gems curriculum (training provided) Lifeguard/CPR certification should be obtained within 60 days of hiring (training provided either -in-house or off-site, cost of the certification will be reimbursed). Effectively communicate progress and feedback to students and their parents or guardians, ensure customer satisfaction. Processing in-person enrollments. Executing transactions of retail goods for sale at the facility. Perform various cleaning/maintenance duties according to pre-shift and post-shift checklist. Assist with closing and securing the facility. Perform miscellaneous job-related duties as assigned.