Supervisor, Dealer Support Admin

Supervisor, Dealer Support Admin Yamaha Corporation of America 401(k) United States, California, Buena Park 6600 Orangethorpe Avenue (Show on map) May 13, 2026 Description Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation. Purpose of Role A DSS Administrator is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility. Key Accountabilities Include

• Ensure customer satisfaction and Yamaha's brand strength
• Contribute and support achievement of corporate sales and departmental monthly budget
• Ensure achievement of departmental KPI's and goals while maintaining metrics
• Attract, engage, and develop team members within the department
• Achieve service delivery expectations through effective order processing oversight Primary Responsibilities Include
• Resolve escalated Channel Partner issues
• Manage time keeping and expense
• Update Team metrics
• Process and knowledge transfer of Dealer Setup and Maintenance requests while working with internal and external stakeholders
• Process and knowledge transfer of Loan Management transactions and supports annual loan verification audit
• Support and process of cross departmental SharePoint approvals and channel partner exclusive programs
• Support Salesforce case workload Core Functional Competencies
• Brand Ambassador
• Non marketing: Service as a representative of the Yamaha brand
• Business Acumen

• YCA:

  Understand how the business works, including how YCA makes money and achieves goals

Customer/Dealer Problem Resolution:

Gather information towards appropriate solutions

Data Management, Analytics, and Reporting:

Use tools to prepare accurate data and generate reports that meet information needs and enable decision making

Department Technology and Systems:

Understand and can effectively use department technology and systems to perform work

Process Improvement:

Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction

• Product Knowledge

• Operations:

  Possess detailed knowledge of Yamaha's products and services Core Behavioral Competencies
• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Instills Trust
• Drives Results
• Manages Conflict
• Develops Talent
• Ensures Accountability Qualifications Ideal
• Proficient in Microsoft Office Suite
• ERP System experience
• CRM experience
• Administrative Procedure experience Preferred
• Experience working within a cross-functional, matrix environment
• Experience in expense control, including timekeeping
• Salesforce experience
• Tableau or similar database software experience
• Demonstrated success across all YCA Sales channels
• People management Here's What We'll Bring Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions Performance based bonus program Robust employee wellness programs including free music lessons Generous Wellness reimbursement program Tobacco cessation reward program Private concerts from award winning artists Discounted hotel, travel, entertainment, and other attractions Flexible work options (including hybrid schedule) Employee product purchase program Casual dress Vacation, sick-time and personal floating holidays Monthly events, for example•Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events Inclusive and passionate culture We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha Compensation The hiring range for this position is $31.

25

• $36.

53 per hour + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time. Final offers within the posted compensation range are based on qualifications, skills and experience required for the role. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.