Residential Program Administrative Coordinator 1

Residential Program Administrative Coordinator 1 MINIMUM

QUALIFICATIONS

High School Diploma or Equivalent (copy required upon hire) Valid New York State Driver s License (copy required upon hire) Yearly Physical (required within one month after hire) Proficient in Microsoft Office Suite (Word, Excel, Outlook) Minimum of 3-5 years of administrative experience, preferably in healthcare, behavioral health, education, or human services Demonstrated ability to maintain highly confidential information with discretion and professionalism Strong organizational skills with exceptional attention to detail Ability to manage multiple priorities and meet deadlines in a fast-paced environment Strong written and verbal communication skills Ability to work with a diverse population presenting a variety of cultural, socioeconomic, developmental and sexual identities. Must have the ability and willingness to establish and foster healthy and supportive relationships that acknowledge individual identities and encourage personal growth.

PREFERRED QUALIFICATIONS

Associate s Degree in a related field Experience supporting clinical, residential, or multidisciplinary teams Experience with transcription, report preparation, or documentation support Familiarity with electronic records systems or databases Experience coordinating administrative workflows across multiple departments

REQUIREMENTS

Must successfully complete all required background checks: § NYS Statewide Central Register of Child Abuse and Maltreatment (SCR) § Multi-State Sex Offender Registry (SOR) § NYS Division of Criminal Justice Services (DCJS) fingerprinting § NYS Justice Center Staff Exclusion List (SEL) §

NYS OMIG

Medicaid Exclusion List § Out-of-state child abuse register inquiry of any state in which the person resided within the last five years (if applicable) § NYS License Event Notification Service (LENS) § Office of Inspector General (OIG) Must successfully complete Therapeutic Crisis Intervention (TCI)

HOURS 40

hours per week Must be flexible to meet the needs of the program SALARY $52,000-$54,000 annually, commensurate with experience

OBJECTIVES OF POSITION

Provide high-level administrative and coordination support to the Residential Services Department. This role ensures the accuracy and integrity of clinical and program documentation, supports efficient communication across teams, and contributes to the overall effectiveness of residential operations.

DUTIES AND RESPONSIBILITIES

Prepare, format, and distribute a wide range of reports, correspondence, and documentation for Behavioral Health Clinicians, Family Services Coordinators, Case Planners, ILS Coordinators, and Cottage Managers Maintain highly confidential electronic case records and databases for current and discharged residents with a high degree of accuracy and attention to detail Transcribe psychiatric and psychological reports as needed Serve as a central administrative support resource for residential and clinical team members, ensuring timely and accurate information flow Answer and route incoming phone calls and respond to general inquiries in a professional and courteous manner Distribute mail and support communication flow within the Residential Services Department Follow established administrative protocols and support efficient departmental workflow and organization Provide coverage at the switchboard as needed Perform other duties as assigned by the Director of Residential Services or Office Manager Adhere to and perform all duties in accordance with Agency safety standards, practices, and policies, including required safety training Comply with all rules, regulations, policies, and philosophy of The William George Agency and the New York State Office of Children and Family Services

DEPARTMENT

Residential Services

SUPERVISED BY

Office Manager About The William George Agency for Children s Services The William George Agency for Children s Services is located on a 650-acre campus nine miles northeast of Ithaca, in the Finger Lakes Region of New York State. It is a private not-for-profit residential treatment center licensed by the New York State Office of Children and Family Services (OCFS) that serves both male and female youth between the ages of 12 and 21, and their families, who present with significant mental health issues, behavioral difficulties, and substance abuse issues. Our programs offer an array of treatment modalities specifically designed to meet the needs of our youth. The William George Agency for Children s Services is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to an individual s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. The intent of this job description is to provide, in broad terms, the general functions and responsibilities of positions given this title and shall not be construed as a declaration of the total of the specific job duties and responsibilities for any particular position. Employees may be directed to perform job related tasks other than those specifically presented in this description. Outstanding Benefits Package Working at The William George Agency for Children s Services comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also offer generous paid time off in an effort to support your work-life balance.