Retail Associate

I. Your Role at Hasaki As a Retail Associate, you will be one of the faces of Hasaki, creating a welcoming, helpful, and trustworthy shopping experience for every customer. Through personalized beauty consultations, product recommendations, and strong store support, you will help customers discover products and routines that fit their needs while contributing to store sales, service, and operational goals. From skincare guidance and checkout support to replenishment, merchandising, and inventory accuracy, your attention to detail and customer-first mindset will help keep the store running smoothly and beautifully. If you are friendly, reliable, organized, and passionate about beauty retail, this is an opportunity to grow with Hasaki as we build our U.S. retail presence. II. What you will do Deliver great customer experiences Greet and engage customers with warmth, professionalism, and approachability. Assess customer needs, skin type, concerns, and beauty preferences to recommend suitable products and routines. Explain product benefits, ingredients, usage, and aftercare clearly and helpfully. Support sales goals through personalized consultations, cross-selling, upselling, and promotion awareness. Assist with product questions, promotions, returns, exchanges, and service requests in line with company policy. Build positive relationships with loyal and returning customers through consistent service and timely follow-up. Support checkout when assigned, including process payments, issue receipts, prepare orders, and upsell professionally at the counter. Grow with your team Foster a respectful, inclusive, and team-oriented store environment. Collaborate with store leaders, teammates, and support teams to achieve daily store priorities. Communicate customer feedback, product issues, inventory concerns, and operational needs to the right store leader. Participate in product education, brand training, and service programs; stay current on product updates, ingredients, beauty trends, and promotions to continuously sharpen knowledge and selling skills. Represent Hasaki's service standards, brand image, and customer-first values in every interaction. Keep the store running well Keep assigned areas like workstations, shelves, testers, and all customer-facing spaces clean, sanitary, organized, replenished, signed, and visually presentable at all times. Restock shelves per planograms and support accurate promotional setups, displays, and event execution. Monitor expiration dates and promptly report damaged, expired, missing, or unsellable merchandise. Support inventory accuracy through cycle counts, stock checks, shipment put-away, and stockroom-to-floor replenishment. Follow all loss prevention procedures, shrink control guidelines, POS security, and cash handling policies. Complete opening, closing, and cash count procedures when assigned. Comply with company policies, safety requirements, sanitation guidelines, customer accommodation procedures, and data protection standards. Record all hours accurately in the company's timekeeping system. Follow meal period, rest period, overtime, and wage/hour procedures per applicable law and company policy. Perform other duties and operational tasks as assigned by store manager. III. Scheduling and Reliability Retail schedules may vary based on business needs, store traffic, holidays, events, and staffing coverage.

Typical scheduling expectations may include:

Full-time:

typically 30-40 hours per week

Part-time:

no more than 30 hours per week Availability during nights, weekends, holidays, promotions, and peak retail periods may be required Punctuality, consistent attendance, and schedule reliability are essential Employees are expected to accurately record all hours worked and follow company procedures for meal periods, rest periods, overtime, and wage/hour compliance Actual schedules, shift assignments, and weekly hours may vary based on store needs, employee availability, position type, and applicable law. Typical full-time shift examples may include:

Opening Shift:

8:45 AM•4:45

PM Mid Shift:

12:00 PM•8:00

PM Closing Shift:

1:30 PM•9:30 PM Employees may be scheduled for different shifts from week to week based on business needs. IV. Experiences and Qualifications Minimum Qualifications High school diploma or equivalent preferred. Clear, friendly, and professional communication skills. Ability to explain beauty products and routines in a simple, helpful, and customer-focused way. Strong attention to detail and ability to stay organized in a fast-paced retail environment. Ability to work independently and as part of a team. Flexible availability, including weekends, holidays, and peak business periods. Professional grooming and appearance appropriate for a beauty retail environment. Preferred Qualifications Previous experience in retail, cosmetics, skincare, beauty, hospitality, or another client-facing environment. Basic knowledge of skincare routines, beauty products, or skin analysis. Beauty-related training, certifications, makeup experience, skincare experience, or esthetics background is a plus. Experience with POS systems, cash handling, merchandising, replenishment, or inventory support is a plus. Physical Requirements Ability to stand and walk for extended periods during scheduled shifts. Ability to bend, reach, lift, carry, push, pull, and perform repetitive motions as needed for stocking, shelving, and store operations. Ability to lift and carry up to 50 lbs as needed for retail stock and operational support. V. Performance Indicators Retail Associates may be evaluated based on role-related performance indicators, including but not limited to: Customer service quality and customer satisfaction. Consultation quality and product recommendation effectiveness. Sales contribution, conversion, and promotional support. Attendance, punctuality, and schedule reliability. Store standards, cleanliness, merchandising, and brand presentation. Inventory accuracy, shrink control compliance, and operational execution. Teamwork, communication, and adherence to company policies. Eligibility for performance-based incentives or bonuses is subject to company policy and business needs. VI. While at Hasaki, You'll Enjoy Competitive hourly pay with potential performance-based incentives. 401(k) retirement plan with company match, subject to eligibility requirements. Paid Time Off that grows with tenure, subject to company policy. Paid holidays and sick leave in accordance with California law and company policy. Health insurances including medical, dental and vision, subject to eligibility and plan terms. Employee discount on beauty products. Holiday premium pay when working designated holidays, as applicable. Ongoing hands-on product education and beauty training. Career growth and internal advancement opportunities as Hasaki expands.

Pay Range:

$21.00•$26.00 per hour. Actual pay will depend on job-related factors, including relevant experience, skills, qualifications, and business needs. VII. About Hasaki Hasaki is a leading beauty retailer in Vietnam, trusted by millions of customers for quality products, strong value, and a reliable shopping experience. Built on the belief that everyone deserves trusted beauty and personal care at fair prices, Hasaki has grown by staying focused on real quality, real value, and real care. Today, Hasaki partners with 500+ brands and works with global suppliers, including L'Oréal, Unilever, P&G, Shiseido, and AMOREPACIFIC, allowing us to offer a broad and trusted product selection while keeping our promise of quality customers can rely on at prices they can feel good about. As Hasaki expands into the United States, we bring strong retail execution and a bigger vision: to become a global beauty, fashion, and lifestyle retailer. At Hasaki, retail is more than products. It is trust, consistency, and an experience that makes everyday shopping easier, more enjoyable, and more reassuring. Our People We believe our people are at the heart of everything we do. As we grow in the U.S., we are building a team that cares about service, takes pride in their work, and wants to grow with a company that is moving forward. Joining Hasaki means being part of a team building a trusted international retail brand — one that values both performance and people, with real opportunities to contribute, learn, and grow. VIII.

Legal Notices At-Will Employment:

Employment with Hasaki LLC is at-will. Either the employee or the company may end employment at any time, with or without cause or notice, consistent with applicable law.

Equal Opportunity Employer:

Hasaki LLC is an equal opportunity employer and does not discriminate based on race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, military status, or any other protected status under applicable law.

Reasonable Accommodation:

Hasaki LLC provides reasonable accommodation to qualified individuals with disabilities and/or medical conditions in accordance with applicable law.

Fair Chance:

Hasaki LLC will consider qualified applicants with criminal history in a manner consistent with applicable federal, state, and local fair chance laws.

General Statement:

This job description is not intended to list every duty, responsibility, or qualification associated with the position. Hasaki LLC may modify job responsibilities as business needs change.

Pay:

$21.00•$26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person