Retail Senior Manager

Retail Senior Manager Killington, VT 05751; Mendon, VT 05701 Apply Overview Salary Range $70,000.00 - $85,000.00

Salary/year Position Type Full-Time Year Round Category Retail Apply Description Compensation and Benefits:

Compensation:

Salary $70,000 - $85,000, adjusted based on experience

Benefits:

Full-time, year-round, benefitted position including; Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings 401(k) retirement plan (with company match up to 5%) Paid parental leave Paid time off, holiday and sick pay Free season pass for employee/dependents Privileges at several other resorts Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary:

The Retail Senior Manager is a senior leader responsible for overseeing multiple retail locations and the eCommerce business, with a primary focus on leading, coaching, and developing a team of managers. This role ensures alignment across all channels, builds leadership capability at every level, and drives consistent execution of strategy, culture, and performance standards across the organization. Responsible for ordering and distribution of resort uniforms.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to: Lead Leaders (Manager Oversight) Directly manage and coach a team of store managers, distribution center, buying office and eCommerce/merchandising leaders Establish clear expectations, accountability, and performance standards across all locations Conduct regular one-on-ones, performance reviews, and development planning with each manager Identify high-potential talent and build succession plans for key roles Ensure consistency in leadership approach, communication, and decision-making across all locations Build a High-Performance Leadership Culture Set the tone for a guest-first, results-driven, and team-oriented culture Develop leadership capabilities in others (coaching, delegation, conflict resolution, decision-making) Foster collaboration between retail departments and other resort departments Lead through peak seasonal demands with clarity, structure, and strong communication Drive Accountability & Results Through Managers Translate company goals into clear, measurable objectives for each manager Hold managers accountable for sales, payroll, inventory, and guest experience NPS Use data and performance insights to guide coaching conversations and business decisions Ensure managers are effectively leading their own teams and developing future leaders Organize and submit safety training for Retail department. All other duties as assigned

Qualifications Basic Qualifications:

5+ years of retail leadership experience, with direct oversight of multiple managers Demonstrated ability to develop leaders and build high-performing teams Strong financial and operational acumen Experience in multi-unit and omnichannel retail environments Must have valid driver's license

Required Knowledge, Skills, and Abilities:

Coaches rather than directs; develops others to lead independently Communicates clearly and consistently across all levels Holds high standards while supporting team growth Operates with a big-picture mindset while ensuring execution details are met Thrives in dynamic, seasonal environments Proficiency in Microsoft Office required Experience with Square and Yellow Dog Software a plus It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status. Work where you play - Apply now! Share job details to