Revenue Cycle Manager - Dental

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Core Responsibilities 1. Team Leadership & Performance Management Lead, coach, and develop a team of Revenue Cycle Specialists Establish clear performance expectations, KPIs, and productivity standards Conduct regular 1:1s, performance reviews, and development planning Drive a culture of accountability, ownership, and continuous improvement Manage team capacity, workload distribution, and escalation pathways 2. Revenue Cycle Operations Oversight Oversee daily operations including: Claims submission and follow-up Insurance A/R and denial management Post payment, tasks and reconciliation Ensure timely resolution of aging claims and payer issues Monitor and improve key metrics: Volumes by Payer Days in A/R Net collection rate First-pass resolution rate Denial rate and recovery Standardize workflows across teams and locations Manage service tickets from internal clinic teams, maintaining resolution

SLA:

24-48 hours Delegate to Dental AR team members Complex tickets are reviewed and directly handled by lead/manager Serve as escalation point for unresolved or mishandled issues Ensure credentialing and fee schedules are in alignment based on master rosters and claims are being paid appropriately. 3. Payer & Issue Resolution Management Act as escalation point for complex payer issues and underpayments Identify trends in denials, rejections, and payer behavior Partner with credentialing team to resolve systemic issues Drive root-cause analysis and corrective actions 4. Process Improvement & Automation Identify opportunities to reduce manual work through automation and system enhancements Partner with internal technology teams and vendors to implement scalable solutions Support development of worklists, reporting tools, and workflow optimization Continuously evaluate processes to improve efficiency, accuracy, and turnaround times 5. Vendor & Cross-Functional Collaboration Serve as primary liaison with RCM vendors and outsourced partners Monitor vendor performance against SLAs and quality standards Collaborate with: Operations / Clinics Finance / Accounting Credentialing/Fee Schedule Specialist IT / Automation teams Work closely with claims clearinghouse and Dental PMS system vendors to ensure timely resolution of issues. Support M&A integration and onboarding of new practices 6. Reporting & Analytics Develop and deliver regular reporting on team performance and revenue cycle metrics Analyze trends and provide actionable insights and recommendations Use data to drive decision-making, prioritization, and resource allocation Required 3-5+ years of dental revenue cycle experience (DSO preferred) 1-3+ years of team leadership or supervisory experience Strong knowledge of: Dental billing, CDT codes, and claims workflows Insurance A/R, denials, and payer processes Experience managing KPIs and operational performance Advanced problem-solving and analytical skills Strong communication skills with ability to interact across all levels Preferred Experience with Denticon or similar PMS Experience working with automation, RPA, or workflow tools Experience managing outsourced/vendor teams Background supporting multi-location or enterprise environments At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients' experiences. We may be a bit biased, but we think it's one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients' lives, and to help create smiles that will last a lifetime. We take great pride in our company's culture because it's so rich and deeply embedded in everything we do.