Local Collections Specialist 2

As a Local Collections Specialist 2, you will be responsible for collections of non-national outstanding accounts receivable dollars that are within assigned collection coded group or service center. Responsible for reducing delinquency and resolving customer billing problems, to include invoicing and general billing disputes. Contact all delinquent accounts in queue by telephone and/or email each week and obtains commitment for payment or processes checks by phone. Apply telephone and/or email collection skills to obtain payment and identify and resolve problems. Update and maintain collection system notes and contacts, documenting all collection efforts and problem resolutions. Analyze spreadsheets within Excel, to include performing basic calculations to address disputes and non-payments. Address problems related to non-payment, and follow through with final resolution. Arrange and maintain payment plans as needed to bring accounts current. Utilize resources necessary to obtain customer information, and consistently follow up on all assigned accounts. Compile written communication to internal and external customers while abiding by email etiquette guidelines set forth by the Company. Collaborate with customer service associates to resolve problems that are causing freight charges to remain unpaid. Strive to establish effective communications and working relationships with customers as well as Support Center and field personnel. Work on special projects assigned by management. Provide weekly and monthly updates to management as requested and/or required. Make shared decisions regarding the negotiation of credit extensions. Interact with customers, Account Managers, and Service Center Managers on a daily basis. For this role, you will need to have a High School Diploma or GED. We require you to have two years of experience in collections or a related field. Previous experience in the transportation industry is preferred.

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//www.youtube.com/watch?v=xZc1A8aeshc Working with Southeastern Freight Lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, Southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of Southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company. At Southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing. Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.