Sales Manager

Job description: Sales Manager - Dog Daycare (Full-Time) Dogtopia is the leading dog daycare, boarding, and spa brand committed to enriching the lives of dogs and the people who love them. Our mission is to provide safe, fun, and loving environments where dogs thrive and pet parents feel confident and supported. At Dogtopia, we don't just sell daycare. We build trust, create meaningful connections, and deliver an experience that keeps families coming back. We are seeking a confident, people-first Sales Manager who can inspire our sales team, lead by example, and turn thoughtful conversations into consistent results, while sharing the Dogtopia mission. Position Overview The Sales Manager is a hands-on leader responsible for driving lead conversion, strengthening pet parent relationships, and elevating front desk performance. This role works alongside the General Manager and Canine Coach Trainer, modeling best practices, coaching conversations, and influencing daily behaviors that support growth, retention, and an exceptional guest experience.

This is a working supervisor role, ideal for someone who thrives on connection, accountability, and positive influence. Key ResponsibilitiesSales Leadership & Influence Lead by example at the front desk, consistently modeling mission-led, relationship-based sales conversations Influence and motivate the front desk sales team to confidently connect with pet parents and convert leads Reinforce consistent language, tone, and process aligned with the Dogtopia mission and brand standards Support the General Manager in driving sales performance, lead conversion, and booking goals Lead Conversion & Client Experience Oversee lead follow-up efforts including calls, emails, and inquiries to ensure timely, thoughtful outreach Coach team members on booking meet & greets, wellness services, and consultations effectively Identify opportunities to improve the guest journey from first inquiry through enrollment Handle elevated pet parent questions or concerns with professionalism and care Coaching & Development Provide real-time feedback, encouragement, and coaching to front desk associates Support onboarding and ongoing training for new sales team members Help build confidence and consistency across the team through observation and guidance Front Desk Operations Support daily front desk operations including check-ins, check-outs, scheduling, and payment processing Ensure accurate client records are maintained in Dogtopia systems Help maintain a clean, organized, and welcoming front desk and lobby environment Assist with community events, outreach efforts, and in-store promotions Requirements 2+ years of customer-facing, sales-focused experience (retail, hospitality, fitness, or pet care preferred) Demonstrated ability to influence, coach, or lead others in a sales or service environment Strong communication skills with a natural ability to build trust and rapport Comfortable recommending services, overcoming objections, and closing with confidence Organized, proactive, and calm in a fast-paced environment Passion for dogs and comfort working with dogs of all sizes Flexible availability, including weekends and holidays The Dogtopia Way We LOVE life unconditionally like a dog We STAY loyal to our pack We CHASE the highest standards of safety We PLAY to our fullest potential We TREAT every day like it's the

Most Exciting Day Ever Job Type:

Full-Time Benefits:

Employee discount, flexible schedule, paid training

Experience:

Sales - 2 years (Preferred)

Location:

Orlando, FL 32826 (Preferred)

Work Location:

In person

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Why do you want to work for Dogtopia?

Experience:

Marketing:

1 year (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Tell me about a time you successfully upsold a product or service. What was your approach? Ability to

Commute:

Apopka, FL 32703 (Required)

Work Location:

In person