We are hiring an AT&T Associate to support customers with their AT&T Fiber accounts and provide face-to-face assistance regarding internet services, account updates, and service options. In this role, the AT&T Associate serves as a resource for customers by answering questions, helping resolve account concerns, and ensuring a positive customer experience. As an AT&T Associate, you'll learn account management and customer support techniques that help you assist customers with their service needs, explain available AT&T Fiber options, and maintain accurate account information. The AT&T Associate works directly with customers to open new accounts when requested, support existing accounts, and provide guidance on available products and services. Core Functions of the AT&T Associate Assist customers with questions related to AT&T Fiber services, account information, and available service options. Support new and existing customer accounts by providing information on internet plans and helping customers determine which services best fit their needs. Maintain accurate account records and ensure customer information and service selections are updated appropriately. Provide face-to-face customer support and help resolve general account concerns in a professional and timely manner. Educate customers on AT&T Fiber products, features, and account-related resources. Build positive customer relationships through consistent communication and attentive account support. Collaborate with team members to ensure customers receive an excellent service experience. Preferred Skills for the AT&T Associate Strong communication and interpersonal skills. Customer service or account support experience is helpful but not required. Ability to explain products and services clearly and professionally. Detail-oriented with strong organizational and problem-solving skills. Comfortable working directly with customers in a face-to-face environment. Team-oriented attitude and commitment to providing a positive customer experience

Pay:

$900.00 - $1,450.00 per week

Benefits:

Employee discount Professional development assistance

Work Location:

In person