An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
Position Summary The Account Specialist II will provide complex invoice management duties with primary responsibility of invoice processing, invoice coding, reporting, and supplier/customer relationships. The Account Specialist
II - SCG
will provide services in an efficient and timely manner and must be able to independently resolve complex issues by focusing on customer satisfaction as a top priority. The Account Specialist II will work in a team environment on problems of a diverse scope and manage their own time to successfully complete assigned tasks by required dates. Agile Sourcing Partners is an industry-leading integrated solutions provider in both the gas and electric utility and construction markets. We deliver innovative, flexible, and value-driven solutions through a highly skilled, motivated, inclusive, and results-focused team. Agile offers a great benefit package for our team members including competitive pay, excellent medical, dental, vision and life insurance as well as immediate 401(k) participation & matching and Paid Time Off. If you are passionate about making a difference, consider joining our talented, diverse team! Customer Service Supports Program Manager and ensures contractual Service Level Agreements ( SLA ) Builds trust with customers and suppliers through analysis and development of process improvements. Maintains and improves customer satisfaction with respect to invoice management activities. Ensures performance to contract. Interacts, follows up and communicates effectively with customers, suppliers, and other team members. Supports Program Manager communication with customers about upcoming, current, and closing project needs. Represents the internal voice of the customer regarding product, process, quality, and drives customer desired improvements. Understands customer needs, issues and requirements and can communicate these clearly to internal stakeholders and suppliers. Decision Making Independently resolves invoicing issues with the key stakeholders. Works with appropriate internal groups to facilitate containment and corrective actions. Looks for ways to increase efficiency between Agile, the customer and suppliers. Identifies and implements solutions with minimal direction. Demonstrates the ability to resolve or escalate software system issues by contacting the appropriate resources within Agile, customer, or 3rd party software. Escalates issues internally to appropriate management. Demonstrates the ability to review data, draw conclusions and identify appropriate actions. Invoice Processing Ensures timely receipt and processing of supplier invoices using an ERP platform. Verifies rates and other charges against supplier contracts. Communicates and coordinates changes between customer, supplier and Agile. Performs regular review of vendor statements. Demonstrates the ability to research and resolve complex order and invoice issues. Communicate effectively with vendors, research issues and drives resolution. Receives and codes suppliers invoices accurately and timely. Reporting and Analysis Utilizes available data resources to create reports for tracking SLAs, vendor performance or to conduct analysis. Actively works with customers to review and resolve issues in a timely manner. Minimum Qualifications (Knowledge, Skills, and Abilities) Speaks clearly; listens and gets clarification when necessary; responds informatively to questions; actively participates in meetings. Excellent planning and prioritization skills with the ability to adapt to customers needs as they arise. Ability to multitask, problem solve and collaborate with team members. Exceptional attention to detail with ability to manage very high volume of electronic and manual transactions. Excellent follow-up skills. Education and Experience Required education and experience. High school diploma or equivalent Minimum of 5 years of Accounts Payable and Billing experience Experience using Microsoft Word and Excel. Must be able to independently create spreadsheets and perform quantitative analysis. Preferred education and experience Experience with construction management and/or the gas utilities industry helpful SAP experience a plus #zr
