Account Manager Primary Color Systems Corporation - 2.8 Cypress, CA Job Details Full-time 5 hours ago Qualifications Project team coordination Business development management Managing customer accounts Project development phase management Customer relationship building Customer retention strategy Sales Project change management Operations coordination Account development Improving operational efficiency Post-sales issue resolution Managing clients in a customer support role Client invoicing Business development Production management software Quality issues Customer relationship management Quality control problem-solving Schedule creation Document quality checks Managing projects Client growth strategy Cross-functional collaboration Account management Cross-functional team management Project planning phase Delivery coordination Cross-functional communication

Full Job Description Description:

The Account Manager is responsible for managing client relationships, overseeing project execution, and ensuring a seamless experience from initial request through final delivery. This role acts as the primary liaison between clients and internal departments, ensuring jobs are executed accurately, efficiently, and profitably.

Requirements:

Client Relationship Management:

Serve as the primary point of contact for assigned accounts Build strong, long-term relationships with clients Understand client goals and expectations Anticipate needs and provide solutions

Project Intake & Execution:

Define project scope, specs, and timelines Enter and manage jobs in MIS (PrintIQ) Ensure job accuracy before production Coordinate with estimating Track jobs through all stages

Cross-Department Coordination:

Work with estimating, design, prepress, press, finishing, fabrication, packout, shipping, and installs Resolve issues quickly Align priorities and deadlines

Quality & Accuracy:

Review proofs and deliverables Ensure alignment with client standards Assist in final QC when needed

Scheduling & Deadline Management:

Manage timelines and communicate updates Handle multiple projects simultaneously

Financial Responsibility:

Maintain profitability and manage scope changes Review estimates and margins Support invoicing accuracy

Problem Solving:

Address issues promptly Coordinate corrective actions Strengthen client relationships through resolution

Business Development:

Identify growth opportunities Support retention and expansion

Qualifications:

5+ years account management experience Print industry experience preferred Strong communication and organization Ability to multitask

Preferred:

Experience with PrintIQ Knowledge of print materials and processes Experience with installations/logistics

Core Competencies:

Customer focus Ownership Problem-solving Team collaboration Time management

Work Environment:

Office + production interaction Fast-paced, deadline-driven Occasional overtime

Why This Role Matters:

The Account Manager drives customer satisfaction, operational efficiency, and profitability.