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Insight Global

Account Follow Up Representative

Pay: $22–$25/hr

Posted: 3 weeks ago

Location: Irwindale, CA (Hybrid)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

Career Insights for Account Representative (General)

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Based on California data

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What they do

An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$48,777 / year median in California

-13% projected decline

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Job Description

Account Follow Up Representative Insight Global - 3.8 Irwindale, CA Job Details Full-time $22 - $25 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Debt collection Customer service Financial issue resolution High school diploma or GED Clinical information systems Medical explanation of benefits reviews

Full Job Description Must Haves:

2+ years of experience with billing and/or collections on the professional side Experience with insurance payments Strong knowledge of reading explanation of benefits (EOBs) High School diploma

Plusses:

Experience using Epic EMR system for billing/collections Day to

Day:

City of Hope is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week.

Schedule:

40 hour work week - 8 hour shifts every day with 30 min lunch break. Training Schedule (First 3 months): Monday-Friday On-Site (Most likely will be 7:30am-4:00pm but TBD based on who their assigned trainer is) After 3 months, potential to move to a hybrid schedule:

On-site:

Tues, Wed, Thurs and Remote:

Monday and Friday. Will also have the opportunity to choose their start time between 7-8:30am (in 30 min increments).

Pay:

$23-$26/hour

Duration:

6-month contract with potential for 1 year with extensions. Conversion is

TBD Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Professional Billing and Collections:

2 years (Required)

Explanation of Benefits:

1 year (Preferred) Ability to

Commute:

Irwindale, CA 91706 (Required)

Work Location:

In person