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MM
MNTSTUDIO MILL VALLEY
Sales & Client Relationship Coordinator
Career Insights for Client Relationship Manager
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Based on California data
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What they do
A Client Relationship Manager manages high value client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$72,552 / year median in California
-6% projected decline
Job Description
Sales & Client Relationship Coordinator (Part-time) FitWise (by MNT) | Mill Valley, CA At FitWise (by MNT) , we're more than just a boutique studio—we're a wellness destination where people come to feel stronger, healthier, and more connected. Our mission is to empower our community through highly customized care, and we're looking for a Sales & Client Relationship Coordinator who's as passionate about people as they are about Pilates, Gyrotonic, and therapeutic massage. About the Role This role is perfect for someone who thrives in a premium, client-focused environment. FitWise is widely recognized for having the most highly skilled instructors in the area, with a trusted reputation that brings in consistent referrals directly from local surgeons, chiropractors, and physical therapists. Operating internally as our Community Manager , you will be the face and voice of this premium brand. You will be responsible for converting high-quality incoming leads, building lasting relationships, and selling customized private/duet packages to help clients establish a consistent, regular practice. You will also seamlessly guide clients who are ready for group fitness toward memberships at our sister studio, MNT . If you are a natural conversationalist, goal-oriented, and highly organized, we'd love to meet you. What You'll Be Doing Lead Conversion & Package Sales Manage high-trust inquiries: Confidently communicate with and onboard premium leads. Make 20+ outbound calls per day to actively engage new client leads, follow up current client on inquiries, and reconnect with former clients. Convert incoming leads into lifelong clients by listening to their wellness goals and booking introductory packages, customized private/duet sessions (Pilates & Gyrotonic), and massage treatments. Drive studio revenue by confidently matching clients with the appropriate packages and package extensions to upgrade them into a regular, committed practice. Act as a bridge to our sister studio, MNT , proactively identifying and supporting clients who are ready to transition from custom private care at FitWise into group classes and memberships at MNT. Manage lead activity and client profiles using Mindbody and Mariana Tek. Client Experience & Retention Create warm, lasting first impressions for every new client walking through our doors. Ensure private and duet clients feel completely supported, welcomed, and cared for across their entire wellness journey to maximize long-term retention. Proactively monitor client engagement and reach out to keep individuals inspired, accountable, and consistent with their appointments. Build strong relationships that naturally lead to word-of-mouth referrals and deep studio loyalty. Studio Operations & Administrative Support Maintain a clean, organized, and inviting environment across the main studio and our brand-new private massage room. Support local marketing efforts, studio events, and community partnerships within Mill Valley. Professionally manage front-desk tasks , including phone calls, emails, and complex multi-modality scheduling inquiries. What You Bring to the