GENERAL SUMMARY

The New Accounts Back Office Manager is responsible for overseeing all back-office functions related to consumer and business account onboarding and callback process. This role ensures timely, accurate processing of new accounts while ensuring regulatory compliance (BSA/AML) Operational and internal policies. Manages the onboarding lifecycle for new accounts, including documentation, and regulatory requirements. Acts as a primary liaison between frontline and internal teams (Compliance, FCIU, Treasury Services, Operations). Drives process improvements, and provide leadership, from an operational perspective to team members to help with onboarding new and existing clients. Directly and through subordinates, manage and coordinate operational activities for the Bank s Deposit Operations departments. Ensure quality service and effective and efficient operations support for all the Bank s clients.

DIRECT REPORTS

The incumbent supervises up to (8) Deposit Operations Team Members/Officers (depending on Branch Services staffing requirements).

ESSENTIAL FUNCTIONS

Manage daily back-office operations supporting new consumer and business deposit accounts, including review, approval, and maintenance activities. Ensure compliance with all applicable regulations, including but not limited to BSA/AML, CIP, OFAC, Reg CC, Reg E, Reg DD, UDAAP, and other requirements. Oversee quality control and exception handling related to account documentation, identity verification, beneficial ownership, and account restrictions. Lead, coach, and develop back-office staff; conduct performance reviews, provide ongoing training, and support employee engagement. Establish and monitor service-level agreements (SLAs), productivity metrics, and quality standards Partner with Compliance, Risk, Fraud, and Internal Audit to address findings, implement corrective actions, and support regulatory exams. Identify opportunities to improve workflows, reduce manual processes, and enhance customer and branch experience through automation and procedural improvements. Maintain and update policies, procedures, and desk guides related to new account processing. Support system enhancements, vendor relationships, and testing related to account opening platforms and core systems.

Prepare and present operational reports, trend analysis, and management updates. Participate in the development and enhancement of equipment and/or training procedures or programs which will support products and/or service; may participate in project task forces and/or bank wide user groups to represent department/division on training or system needs. Plan and schedule activities within the areas of responsibility and coordinate with related departments; ensure operational schedules are met. Maintain knowledge of all products and services offered in assigned areas. Keep abreast of new products and services as well as changes to existing products and services. Develop and maintain contingency or disaster recovery plan for the operations function and implements plan.

QUALIFICATIONS

Education:

College degree in Business, Finance, or related field preferred but not mandatory (or equivalent experience).

Experience:

Minimum 5-7 years of deposit operations or comprehensive knowledge of all aspects of new accounts in a financial institution. Minimum 3-5 years of people management or supervisory experience in operations.

Skills/Ability:

Computer experience (Microsoft Word, Excel, Outlook) required. Great management skills with emphasis on leading teams, managing change, and improving operational efficiency. Excellent interpersonal, verbal and written communication skills. Able to effectively interact with all Bank departments and levels of employees Strong attention to detail, specifically for reviewing legal documents and client data. Strong understanding of banking products, regulatory requirements (KYC/AML), and legal documentation. Requires experience in corporate banking, private banking, or investment environment. Experience supporting audits and regulatory exams. Experience in a high-volume and fast-paced environment

OTHER DETAILS

$93,400 - $110,400 / year Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for a discretionary bonus.