Account Manager

Account Manager Torrance, CA Job Details Full-time $25.24 - $30.05 an hour 1 day ago Qualifications Project team coordination Revenue growth Record keeping Managing customer accounts Customer communication Customer relationship building Identifying new business opportunities Upselling Mid-level Client relationship development Analysis skills CRM system proficiency Cross-functional collaboration Account management Communication skills Project stakeholder communication Stakeholder relationship building Cross-functional communication Progress tracking (project management tasks) Customer complaint resolution Full Job Description The Opportunity We're looking for an Account Manager who genuinely enjoys building relationships, keeping things organized, and making clients feel like they're in good hands. This role sits at the center of C3's client experience, you'll be the primary point of contact for a portfolio of clients, responsible for keeping relationships strong, projects on track, and opportunities moving forward. You'll work closely with C3's internal Pod teams, our delivery squads made up of engineers, project managers, and service delivery coordinators to make sure clients always have a clear picture of where things stand and what's coming next. This is a role for someone who's as comfortable in a client boardroom as they are coordinating behind the scenes. Some travel to client sites will be required. Building face-to-face relationships is part of how C3 does business, and this role reflects that. What You'll Own Client Relationship Management Serve as the primary point of contact for all business and operational needs across your assigned client portfolio. Build genuine, trusted relationships by taking the time to understand each client's business goals, challenges, and priorities. Conduct regular structured touchpoints including bi-weekly check-ins, monthly reviews, and Quarterly Business Reviews (QBRs, ensuring clients always feel informed, supported, and valued. Conduct onsite client visits as needed to strengthen relationships, support key initiatives, and stay close to each client's environment. Revenue Growth & Account Development Identify and pursue upsell and expansion opportunities that genuinely align with client needs, not just pipeline targets. Drive revenue growth through strategic account planning, proactive outreach, and a deep understanding of C3's service offerings. Perform regular invoice reviews and C3 services evaluations to ensure clients are getting the right value at the right investment level. Technology & Lifecycle Management Lead hardware lifecycle assessments for assigned accounts, helping clients plan ahead and avoid reactive, costly decisions. Stay informed on client technology environments to surface relevant C3 solutions and flag risks or gaps proactively. Partner with internal teams to ensure technology recommendations are practical, well-scoped, and aligned to client priorities. Project Communication & Coordination Act as the communication lead for all active projects within your accounts, keeping clients updated, managing expectations, and ensuring nothing falls through the cracks. Work closely with C3's Pod teams to coordinate resources, track delivery, and surface any issues before they become problems. Maintain accurate, up-to-date records of client interactions, project progress, and sales activity in C3's systems. Issue Resolution & Client Satisfaction Address client concerns and issues promptly and professionally, with an ownership mindset, not a pass-the-buck one. Monitor account health and proactively identify risks to client satisfaction before they escalate. Provide clear insights and recommendations to clients and internal stakeholders on ways to improve outcomes and strengthen the partnership. What You Bring Required 2-5+ years in Account Management, Client Success, or a related client-facing role Strong communication and relationship-building skills, you're someone people enjoy working with Proven ability to manage multiple accounts and projects simultaneously. Comfortable facilitating structured reviews and executive-level conversations (QBRs, monthly reviews, etc.) Strong understanding of sales principles and customer service practices. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Preferred Background in technology, managed services, security, or IT environments Organized, detail-oriented, and reliable with CRM and project tracking tools Familiarity with hardware lifecycle planning or technology procurement processes Experience working within a pod or team-based delivery model Exposure to compliance-driven or regulated client environments

Working Conditions:

This position may require occasional travel to client sites and participation in off-hours meetings or calls to accommodate client schedules. The Account Manager will work closely with cross-functional teams to ensure client needs are met efficiently and effectively How This Role Fits at C3: You directly own: Client relationships & satisfaction

• Account communication & QBR cadence
• Revenue growth & upsell opportunities
• Hardware lifecycle assessments
• Project coordination within accounts You partner closely with: Pod Leads & Engineers
• Project Managers
• Service Delivery Team
• Leadership (for escalations and strategic accounts) C3's delivery model is built around close collaboration between client-facing and technical teams.

As an Account Manager, you're the bridge making sure clients feel heard and that internal teams have what they need to deliver.

Why This Role:

This is a great opportunity for someone who wants more than a quota and a call list. At C3, Account Managers have real relationships with real clients and the support of a team that takes delivery seriously. You'll have visibility across the business, a seat at the table on account strategy, and the satisfaction of knowing your work directly shapes the client experience.