Key Responsibilities:

Plan, manage and control the field service operations in his area including specific customers and according to the service contract requirements, KONE company policies and processes.
The Key Account Supervisor is the first point of contact for direct reporting technicians and for customers raising technical or operational issues.
Drive results through a team of direct reports and is accountable for customer satisfaction through quality of service and precise communication
act as single point of contact for customers and manage customer escalations as needed.
Manage complex logistics for technicians to ensure they travel to best suited cruise
resolve travel issues for cancelled and postponed flights that could result in work delays.
Leverage cruise ship industry knowledge to participate in complex customer deals and navigate complex customer relationships to offer service and maintenance contracts on top of purchased products.
Support business development, including having responsibility for sales lead volume, quality, and processing for sales teams.
Resolve complex customer service quality complaints which includes root cause analysis and coordination across various business areas in KONE.
Resolve customer invoicing complaints related to service and maintenance operations, including reconciling financial information from multiple sources.
Manage end-user, site and technician safety.
Deliver service according to customer service contract requirements, deadlines, KONE quality standards and local code regulations.
Control cost at field operations to preserve margin and revenue targets for the business.
Manage all required third-party inspections and may travel on-site to address inspections and necessary follow-up actions.
Validate all customer technical requirements with sales teams.
Support the maintenance of foreign equipment coming into shipyards for repairs. Work with technicians to identify assignment conflicts.
Accountable for solving and closing open conflicts and reacting in case of stopped equipment and / or safety issues.
Review service repair invoices that are invoiced outside of standard practices.
Accountable for the timely completion of the planned maintenance visits.
Accountable for the planned maintenance scheduling and optimized routing.
Responsible for performing site audits.
Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Responsible for the control and authorization of overtime.
Accountable for the assignment of product and service warranty after modernization or service work is completed.
Monitor technician performance and objectives and create corrective action and development plans as needed.
Manage timesheet approval and hours worked for technicians, manages absences and assign back-up technicians as needed.
Balance technician workload and assign critical resources needed for work.
Define technician capacity and align work, hiring needs and revenue targets to current and future capacity
Up to 25% international and domestic travel required.
This position will supervise 5-10 direct reports (Service Engineer, Sr. Service Engineer, and Elevator Technicians). What you will need to be successful?
This position requires a minimum of a bachelor's degree or foreign equivalent, in Electronics Engineering, Electro-Mechanical Engineering, or a related field, and 3 years of experience working in elevator or other people movement industry, or related.

Alternatively, in lieu of a bachelor's degree, employer will accept, no degree and 7 years of experience working in elevator or other people movement industry, or related. Employer will accept any suitable combination of education, training, or experience.

Additionally, the applicant must have professional experience with: (1) Reading, analyzing, and interpreting technical procedures of marine elevator diagrams in order to manage resources in the field; (2) Inventory management for European elevator supply of spare parts in order to ensure necessary parts are available for elevator maintenance projects; (3) Overseeing annual inspections of European elevators in order to ensure elevators comply with local and country regulations; (4) Working with marine customers including those in the European cruise ship and shipyard commercial industries; (5) European elevator code requirements such as EN81-20 and applying these requirements in a customer context; (6) Management and leadership skills such as finance, quality management, risk mitigation and management, and root cause analysis; and (7) Critical elevator components and nuances between maritime and land side products.

Come share your passion and energy to make a positive impact at KONE for our customers and your career! We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:

We value your authentic self
Diversity, equity and inclusion is embedded in our strategy and values
Collaborative, creative and supportive work environment
Passionate about safety, quality and innovation
We care about the communities where we live and work Some of our many benefits include:
Competitive salary
Flexible work schedule
Opportunities to learn and grow
Matching 401K
Comprehensive health and wellness plans for the entire family
Paid holidays and paid time off

SALARY:

$142,896.00 USD per year

LOCATION

Marine Elevators

LLC 15712 SW

41st Street, Suite 8, Davie, FL 33331 Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Beware of Recruitment Scams
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

QUALIFIED APPLICANTS

Apply Online:

http://www.kone.com/en/careers, and search Requisition No.

R0641447

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of

EUR 11.2

billion, and at the end of the year over 60,000 employees in close to 70 countries. 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